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Mercedes-Benz

Mercedes-Benz Dealership Software OEM Integrations

Dealer Management System (DMS)

CDK DMS + Retail Delivery Reporting (RDR)

Automatically sends retail delivery and vehicle sales information to Mercedes-Benz.

Key Benefits:

  • Streamlines OEM reporting
  • Improves compliance
  • Eliminates manual submissions

CDK DMS + Financial Statement Reporting

Securely transmits financial statements to Mercedes-Benz.

Key Benefits:

  • Simplifies reporting processes
  • Improves data accuracy

CDK DMS + Vehicle Invoice

Automatically imports vehicle invoice data from Mercedes-Benz into CDK.

Key Benefits:

  • Keeps inventory, Accounting and Service records accurate
  • Reducing manual data entry

CDK DMS + Mercedes-Benz Financial Services (MBFS) eContracting

Securely transmit contracts electronically to MBFS using eSignAnywhere.

Key Benefits:

  • Keeps contract management secure
  • Reduces complexity and adheres to MBFS’s contracting standards

 

Customer Relationship Management (CRM)

CDK CRM + Mercedes-Benz CRM

Integrates Mercedes-Benz CRM with CDK CRM to synchronize customer and lead information, activities, and engagement history between Mercedes-Benz and dealership systems. 

Key Benefits:

  • Faster lead response and follow-up
  • Reduced manual data entry
  • Improved visibility into customer interactions
  • Better lead conversion opportunities
  • Support for Mercedes-Benz lead management standards

 

Digital Retail

CDK Digital Retail + Mercedes-Benz Digital Retailing Certified Program

The Mercedes-Benz Digital Retailing Certified Program lets consumers browse real-time dealer inventory and pricing, so what they see is what they get. When they find a vehicle they love, they save it to their account. This allows for payment estimation and customization using the latest offers and terms that work for the consumer. Once a consumer has a payment estimate, they can use digital retail to apply for financing on the spot. Consumers can then finalize their purchase with a Mercedes-Benz dealer.

Key Benefits:

  • Creates a seamless online-to-store buying experience
  • Reduces duplicate data entry and transaction friction
  • Provides visibility into customer shopping behavior and preferences
  • Improves showroom efficiency with prepopulated deal information
  • Increases engagement from higher-intent digital shoppers
  • Accelerates deal completion through streamlined Sales workflows
  • Delivers a more transparent and convenient customer experience

 

Service

CDK Service Appointment Scheduling + Mercedes-Benz Online Scheduling System (OSS) 

CDK Service Appointment Scheduling integrates with Mercedes-Benz's Online Scheduling System (OSS), dealer websites and other approved Mercedes-Benz scheduling channels. Appointment information flows directly into dealership Service operations, helping teams manage demand, improve scheduling accuracy, and deliver a consistent customer experience.

Key Benefits:

  • Captures accurate appointments across Mercedes-Benz scheduling channels
  • Optimizes shop capacity and resource utilization
  • Reduces overbooking and scheduling conflicts
  • Minimizes no-shows with automated customer communications
  • Improves Advisor productivity through streamlined workflows
  • Provides greater visibility into upcoming Service demand

Connected Vehicle / Vehicle Query

Provides real-time access to recalls, Service campaigns, warranty coverage, and vehicle service history.

Key Benefits:

  • Identify more Service opportunities
  • Improve customer service
  • Complete more recall work

Warranty Claims / Repair Order

Electronically transmits warranty claim data to Mercedes-Benz.

Key Benefits:

  • Accelerates claim processing
  • Reduces administrative effort
  • Improves accuracy

Parts Ordering & Returns

Transmits Parts orders and returns directly between CDK and Mercedes-Benz

Key Benefits:

  • Eliminates duplicate entry
  • Reduces errors
  • Speeds up Parts operations

Electronic Parts Catalog

Transfers parts information from Mercedes-Benz's electronic parts catalog directly into CDK.

Key Benefits:

  • Simplifies parts lookups
  • Improves inventory visibility
  • Increases department efficiency

Technician Video Walk-Around (TVWA)

Allows Mercedes-Benz-certified Technicians to send customers videos of their vehicle throughout the inspection and repair process.

Key Benefits:

  • Provides transparency into vehicle inspections and repairs
  • Builds customer trust
  • Creates additional Service opportunities

Recall Monitor

Identifies vehicles with open recalls and campaigns across inventory and Service records.

Key Benefits:

  • Increases recall completion rates
  • Improves customer satisfaction
  • Creates additional Service opportunities

 

Inventory

CDK Vehicle Inventory Suite + Retail Delivery Reporting (RDR)

Automatically sends retail delivery and vehicle sales information to Mercedes-Benz.

Key benefits:

  • Streamlines OEM reporting
  • Improves compliance
  • Eliminates manual submissions

 

Mercedes-Benz Certifications

CDK is certified by Mercedes-Benz in the following areas:

Dealer Management System (DMS)

Service Appointment, Check-In, Inspection and ServiceView