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Lexus

Lexus Dealership Software OEM Integrations

Dealer Management System (DMS)

CDK DMS + Retail Delivery Reporting (RDR)

Automatically sends retail delivery and vehicle sales information to Lexus.

Key Benefits:

  • Streamlines OEM reporting
  • Improves compliance
  • Eliminates manual submissions

CDK DMS + Financial Statement Reporting

Securely transmits financial statements to Lexus.

Key Benefits:

  • Simplifies reporting processes
  • Improves data accuracy

CDK DMS + Vehicle Invoice

Automatically imports vehicle invoice data from Lexus into CDK.

Key Benefits:

  • Keeps inventory, Accounting and Service records accurate
  • Reducing manual data entry

 

Customer Relationship Management (CRM)

CDK CRM + Lexus CRM (via Lexus Monogram)

Integrates Lexus CRM with CDK CRM to synchronize customer and lead information, activities and engagement history between Lexus and dealership systems. 

Key Benefits:

  • Faster lead response and follow-up
  • Reduced manual data entry
  • Improved visibility into customer interactions
  • Better lead conversion opportunities
  • Support for Lexus lead management standards

Digital Retail

CDK Digital Retail + Lexus Monogram Sales

Lexus’s Monogram Sales Program is Lexus’s OEM-supported initiative designed to help dealerships deliver a modern, online vehicle shopping and purchasing experience. Recognizing that today’s consumers expect the ability to complete more of the buying process digitally, Lexus has established a certified ecosystem of digital retailing providers that enable customers to research vehicles, structure payments, evaluate trade-ins, submit credit applications, and transition seamlessly between online and in-store interactions.

As a Lexus-certified Digital Retailing provider, CDK Digital Retail delivers an omnichannel retail experience that connects online shopping activity with dealership sales processes. CDK enables customers to progress through key purchase steps digitally while ensuring their information, vehicle selections, deal structures and preferences are available to dealership personnel when the customer engages in-store or remotely.

Key Benefits:

  • Provide a true omnichannel buying experience that allows customers to move seamlessly between online and showroom interactions
  • Reduce friction in the sales process by carrying customer-selected vehicles, payment preferences, trade-in information, and financing details into dealership workflows
  • Increase lead quality by identifying shoppers who have demonstrated higher purchase intent through their digital shopping activity
  • Improve conversion rates with a connected retail experience that enables customers to complete more of the buying journey before arriving at the dealership
  • Eliminate duplicate data entry through integrated workflows and synchronized customer information
  • Improve showroom efficiency by allowing Sales teams to continue the transaction from where the customer left off online
  • Accelerate deal completion through integrated payment calculations, trade valuation, financing, and credit application workflows
  • Deliver greater transparency by maintaining consistency between online and in-store deal information
  • Enhance customer satisfaction by creating a more convenient and flexible vehicle purchasing experience

For dealerships, the value of CDK Digital Retail’s certification within the Lexus Monogram Program extends beyond online shopping functionality. By connecting Lexus’s digital retail environment with dealership CRM, desking, F&I and Sales operations, CDK helps create a unified retail ecosystem that improves operational efficiency, strengthens customer engagement, and supports higher sales conversion. The result is a connected buying experience that aligns with evolving consumer expectations while helping dealerships sell more effectively, operate more efficiently, and deliver a consistent customer experience from initial online engagement through vehicle delivery.

 

Service

CDK Service + Lexus Monogram Service Program

The Lexus Monogram Service Program identifies and recommends technology providers that help dealerships deliver a modern, connected and customer-centric Service experience. The program is designed to support digital service operations from appointment scheduling through vehicle pickup, helping dealerships improve transparency, communication, efficiency, and customer satisfaction throughout the ownership journey.

CDK is a Lexus-certified Monogram provider, delivering a fully integrated Service Lane solution that connects customers, Service Advisors, Technicians, and dealership operations within a single ecosystem. Through CDK Service Appointment Scheduling, Service Lane Check-In, Electronic MPI (eMPI), and Video MPI, dealerships can provide a streamlined and transparent Service experience while supporting Lexus’s digital Service objectives.

Key Benefits:

  • Drive more Service appointments through integrated online scheduling experiences
  • Improve customer retention by making it easier for owners to schedule, approve, and manage service visits
  • Increase Service department efficiency through connected workflows that reduce manual processes and administrative workload
  • Deliver a faster and more consistent check-in experience with digital Service Lane tools and Advisor workflows
  • Improve repair order accuracy through electronic vehicle walkarounds and condition documentation
  • Increase customer trust and repair authorization rates through Digital MPI and Video MPI technologies that provide visual evidence of recommended services
  • Enhance communication between Service Advisors, Technicians and customers with automated updates and notifications
  • Improve maintenance compliance by presenting manufacturer-recommended services and maintenance schedules at key customer touchpoints
  • Support recall completion efforts by integrating service opportunities into the scheduling and appointment process
  • Increase Service revenue through improved inspection processes, service recommendations and customer engagement
  • Reduce appointment friction with prepopulated customer, vehicle, VIN, mileage and service history information
  • Improve shop capacity planning and resource utilization with real-time appointment visibility and scheduling controls
  • Provide greater transparency throughout the Service experience, helping customers better understand vehicle needs and recommended repairs
  • Support a seamless customer experience from appointment scheduling through service completion and vehicle pickup

As a Lexus-certified Monogram partner, CDK delivers more than individual Service applications. By connecting Lexus Service initiatives with the dealership's scheduling, lane operations, inspection processes, customer communications and Service workflows, CDK helps create a unified service ecosystem that improves operational efficiency and strengthens customer relationships. The result is increased Service retention, higher customer satisfaction, improved advisor productivity, greater Service revenue opportunities, and a modern ownership experience that aligns with Lexus’s commitment to customer care and dealership success.

CDK Service + Lexus Online Service Scheduler (OSS)

Across Fixed Operations, collaboration between Lexus, its dealer network and CDK delivers an exceptional end-to-end solution. CDK Service integrates CDK Service Appointment Scheduling with Lexus’s Online Scheduling System (OSS), dealer websites and other approved Lexus scheduling channels. Appointment information flows directly into dealership Service operations, helping teams manage demand, improve scheduling accuracy, and deliver a consistent customer experience.

Key Benefits:

  • Lexus OSS integration
  • Captures accurate appointments across Lexus scheduling channels
  • Optimizes shop capacity and resource utilization
  • Reduces overbooking and scheduling conflicts
  • Minimizes no-shows with automated customer communications
  • Improves advisor productivity through streamlined workflows
  • Provides greater visibility into upcoming Service demand

Connected Vehicle / Vehicle Query / Predictive Service

Provides real-time access to recalls, Service campaigns, warranty coverage, vehicle service history and potential future service needs.

Key Benefits:

  • Identify more Service opportunities
  • Improve customer service
  • Complete more recall work

Warranty Claims / Repair Order

Electronically transmits warranty claim data to Lexus.

Key Benefits:

  • Accelerates claim processing
  • Reduces administrative effort
  • Improves accuracy

Parts Ordering & Returns

Transmits Parts orders and returns directly between CDK and Lexus.

Key Benefits:

  • Eliminates duplicate entry
  • Reduces errors
  • Speeds up Parts operations

Electronic Parts Catalog

Transfers parts information from Lexus's electronic parts catalog directly into CDK.

Key Benefits:

  • Simplifies parts lookups
  • Improves inventory visibility
  • Increases department efficiency

Technician Video Walk-Around (TVWA)

Allows Lexus-certified Technicians to send customers videos of their vehicle throughout the inspection and repair process.

Key Benefits:

  • Provides transparency into vehicle inspections and repairs
  • Builds customer trust
  • Creates additional Service opportunities

Recall Monitor

Identifies vehicles with open recalls and campaigns across inventory and service records.

Key Benefits:

  • Increases recall completion rates
  • Improves customer satisfaction
  • Creates additional Service opportunities

 

Inventory

CDK Vehicle Inventory Suite + Retail Delivery Reporting (RDR)

Automatically sends retail delivery and vehicle sales information to Lexus.

Key benefits:

  • Streamlines OEM reporting
  • Improves compliance
  • Eliminates manual submissions

 

Lexus Certifications

CDK is certified by Lexus in the following areas:

Dealer Management System (DMS)

Customer Relationship Management (CRM)

Digital Retail

Service Appointment, Check-In, Inspection and Video