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Kia

Kia Dealership Software OEM Integrations

Dealer Management System (DMS)

CDK DMS + Retail Delivery Reporting (RDR)

Automatically sends retail delivery and vehicle sales information to Kia.

Key Benefits:

  • Streamlines OEM reporting
  • Improves compliance
  • Eliminates manual submissions

CDK DMS + Financial Statement Reporting

Securely transmits financial statements to Kia.

Key Benefits:

  • Simplifies reporting processes
  • Improves data accuracy

CDK DMS + Vehicle Invoice

Automatically imports vehicle invoice data from Kia into CDK.

Key Benefits:

  • Keeps inventory, Accounting and Service records accurate
  • Reducing manual data entry

 

Customer Relationship Management (CRM)

CDK CRM + Kia Leads Program

The Kia Leads Program is Kia’s OEM-supported lead management initiative designed to deliver high-quality customer inquiries directly to dealerships from multiple digital and brand-generated sources. Through the program, dealerships receive leads generated from Kia brand websites, Kia marketing events, certified digital properties, and participating third-party lead providers, helping drive customer acquisition and sales opportunities throughout the purchase journey.

As a Kia-certified CRM provider, CDK CRM helps dealerships efficiently capture, manage, track and respond to Kia-generated leads through an integrated customer relationship management platform. By connecting Kia lead sources directly to dealership workflows, CDK enables dealership teams to engage prospects quickly, maintain accurate customer records, and deliver a consistent sales experience from initial inquiry through vehicle purchase.

Key Benefits:

  • Receive Kia-generated leads directly into dealership Sales workflows
  • Consolidate customer inquiries from Kia brand websites, events, dealer websites, and participating third-party lead providers within a single CRM platform
  • Improve lead response times through automated lead delivery, routing, notifications, and activity management
  • Eliminate duplicate data entry by synchronizing customer and prospect information across dealership systems
  • Increase accountability through lead tracking, follow-up management, and performance visibility
  • Improve appointment-setting effectiveness through structured customer engagement processes and automated workflows
  • Enhance lead conversion rates with faster responses, consistent follow-up, and complete customer history visibility
  • Gain actionable insights through reporting on lead volume, response times, response rates, appointment rates, and sales outcomes
  • Benchmark dealership performance against OEM expectations and key lead management metrics
  • Support a more consistent customer experience through standardized sales and communication processes

For dealerships, the value of CDK CRM’s certification within the Kia Leads Program extends beyond lead delivery. By connecting Kia-generated opportunities directly to dealership CRM processes, customer records, sales activities, and reporting tools, CDK helps create a unified lead management ecosystem that improves operational efficiency, strengthens customer engagement, and supports higher lead conversion rates. The result is greater visibility into sales opportunities, improved accountability throughout the sales process, and a more consistent customer experience that helps dealerships maximize the value of every lead received through Kia’s digital marketing and customer acquisition channels.

 

Digital Retail

CDK Digital Retail + Kia Digital Retailing Program

The Kia Digital Retailing Program is Kia’s OEM-supported initiative designed to help dealerships deliver a modern, online vehicle shopping and purchasing experience. Recognizing that today’s consumers expect the ability to complete more of the buying process digitally, Kia has established a certified ecosystem of digital retailing providers that enable customers to research vehicles, structure payments, evaluate trade-ins, submit credit applications, and transition seamlessly between online and in-store interactions.

As a Kia-certified Digital Retailing provider, CDK Digital Retail delivers an omnichannel retail experience that connects online shopping activity with dealership sales processes. CDK enables customers to progress through key purchase steps digitally while ensuring their information, vehicle selections, deal structures, and preferences are available to dealership personnel when the customer engages in-store or remotely.

Key Benefits:

  • Provide a true omnichannel buying experience that allows customers to move seamlessly between online and showroom interactions
  • Reduce friction in the sales process by carrying customer-selected vehicles, payment preferences, trade-in information, and financing details into dealership workflows
  • Increase lead quality by identifying shoppers who have demonstrated higher purchase intent through their digital shopping activity
  • Improve conversion rates with a connected retail experience that enables customers to complete more of the buying journey before arriving at the dealership
  • Eliminate duplicate data entry through integrated workflows and synchronized customer information
  • Improve showroom efficiency by allowing Sales teams to continue the transaction from where the customer left off online
  • Accelerate deal completion through integrated payment calculations, trade valuation, financing and credit application workflows
  • Deliver greater transparency by maintaining consistency between online and in-store deal information
  • Enhance customer satisfaction by creating a more convenient and flexible vehicle purchasing experience

For dealerships, the value of CDK Digital Retail’s certification within the Kia Digital Retailing Program extends beyond online shopping functionality. By connecting Kia’s digital retail environment with dealership CRM, desking, F&I, and Sales operations, CDK helps create a unified retail ecosystem that improves operational efficiency, strengthens customer engagement, and supports higher sales conversion. The result is a connected buying experience that aligns with evolving consumer expectations while helping dealerships sell more effectively, operate more efficiently, and deliver a consistent customer experience from initial online engagement through vehicle delivery.

 

Service

CDK Service + Kia Certified Service Lane Technology (SLT) Program

The Kia Certified SLT Program identifies and recommends technology providers that help dealerships deliver a modern, connected, and customer-centric Service experience. The program is designed to support digital Service operations from appointment scheduling through vehicle pickup, helping dealerships improve transparency, communication, efficiency, and customer satisfaction throughout the ownership journey.

CDK is a Kia-certified SLT provider, delivering a fully integrated Service Lane solution that connects customers, Service Advisors, Technicians and dealership operations within a single ecosystem. Through CDK Service Appointment Scheduling, Service Lane Check-In, Electronic MPI (eMPI), and Video MPI, dealerships can provide a streamlined and transparent Service experience while supporting Kia’s digital Service objectives.

Key Benefits:

  • Drive more Service appointments through integrated online scheduling experiences
  • Improve customer retention by making it easier for owners to schedule, approve, and manage service visits
  • Increase Service department efficiency through connected workflows that reduce manual processes and administrative workload
  • Deliver a faster and more consistent check-in experience with digital Service Lane tools and Advisor workflows
  • Improve repair order accuracy through electronic vehicle walk-arounds and condition documentation
  • Increase customer trust and repair authorization rates through Digital MPI and Video MPI technologies that provide visual evidence of recommended services
  • Enhance communication between Service Advisors, Technicians and customers with automated updates and notifications
  • Improve maintenance compliance by presenting manufacturer-recommended services and maintenance schedules at key customer touchpoints
  • Support recall completion efforts by integrating service opportunities into the scheduling and appointment process
  • Increase Service revenue through improved inspection processes, service recommendations, and customer engagement
  • Reduce appointment friction with prepopulated customer, vehicle, VIN, mileage and service history information
  • Improve shop capacity planning and resource utilization with real-time appointment visibility and scheduling controls
  • Provide greater transparency throughout the service experience, helping customers better understand vehicle needs and recommended repairs
  • Support a seamless customer experience from appointment scheduling through service completion and vehicle pickup

As a Kia-certified SLT partner, CDK delivers more than individual Service applications. By connecting Kia Service initiatives with the dealership's scheduling, Lane operations, inspection processes, customer communications, and Service workflows, CDK helps create a unified Service ecosystem that improves operational efficiency and strengthens customer relationships. The result is increased Service retention, higher customer satisfaction, improved Advisor productivity, greater Service revenue opportunities, and a modern ownership experience that aligns with Kia’s commitment to customer care and dealership success.

Connected Vehicle / Vehicle Query / Predictive Service

Provides real-time access to recalls, Service campaigns, warranty coverage, vehicle service history, and potential future service needs.

Key Benefits:

  • Identify more Service opportunities
  • Improve customer service
  • Complete more recall work

Warranty Claims / Repair Order

Electronically transmits warranty claim data to Kia.

Key Benefits:

  • Accelerates claim processing
  • Reduces administrative effort
  • Improves accuracy

Parts Ordering & Returns

Transmits Parts orders and returns directly between CDK and Kia.

Key Benefits:

  • Eliminates duplicate entry
  • Reduces errors
  • Speeds up Parts operations

Electronic Parts Catalog

Transfers parts information from Kia's electronic parts catalog directly into CDK.

Key Benefits:

  • Simplifies parts lookups
  • Improves inventory visibility
  • Increases department efficiency

Technician Video Walk-Around (TVWA)

Allows Kia-certified Technicians to send customers videos of their vehicle throughout the inspection and repair process.

Key Benefits:

  • Provides transparency into vehicle inspections and repairs
  • Builds customer trust
  • Creates additional Service opportunities

Recall Monitor

Identifies vehicles with open recalls and campaigns across inventory and service records.

Key Benefits:

  • Increases recall completion rates
  • Improves customer satisfaction
  • Creates additional Service opportunities

 

Inventory

CDK Vehicle Inventory Suite + Retail Delivery Reporting (RDR)

Automatically sends retail delivery and vehicle sales information to Kia.

Key benefits:

  • Streamlines OEM reporting
  • Improves compliance
  • Eliminates manual submissions

 

Kia Certifications

CDK is certified by Kia in the following areas:

Dealer Management System (DMS)

Customer Relationship Management (CRM)

Digital Retail

Service Appointment, Check-In, Inspection and ServiceView