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Hyundai

Hyundai Dealership Software OEM Integrations

Dealer Management System (DMS)

CDK DMS + Retail Delivery Reporting (RDR)

Automatically sends retail delivery and vehicle sales information to Hyundai.

Key Benefits:

  • Streamlines OEM reporting
  • Improves compliance
  • Eliminates manual submissions

CDK DMS + Financial Statement Reporting

Securely transmits financial statements to Hyundai.

Key Benefits:

  • Simplifies reporting processes
  • Improves data accuracy

CDK DMS + Vehicle Invoice

Automatically imports vehicle invoice data from Hyundai into CDK.

Key Benefits:

  • Keeps inventory, Accounting and Service records accurate
  • Reducing manual data entry

Customer Relationship Management (CRM)

CDK CRM + Hyundai Lead Management System (HLMS) CRM

Integrates Hyundai’s HLMS CRM with CDK CRM to synchronize customer and lead information, activities and engagement history between Hyundai and dealership systems. 

Key Benefits:

  • Faster lead response and follow-up
  • Reduced manual data entry
  • Improved visibility into customer interactions
  • Better lead conversion opportunities
  • Support for Hyundai lead management standards

 

Digital Retail

CDK Digital Retail + Hyundai Click to Buy

As an approved and integrated provider within Hyundai’s digital retail ecosystem, CDK Digital Retail delivers a connected experience across Tier 1 (OEM), Tier 2 (Regional/Association), and Tier 3 (Dealer) customer touchpoints. This integration helps ensure customer shopping activity, vehicle selection, deal structure information, and purchase preferences flow seamlessly between Hyundai digital channels and dealership systems to create continuity throughout the buying journey.

Key Benefits:

  • Creates a seamless online-to-store buying experience
  • Reduces duplicate data entry and transaction friction
  • Provides visibility into customer shopping behavior and preferences
  • Improves showroom efficiency with prepopulated deal information
  • Increases engagement from higher-intent digital shoppers
  • Accelerates deal completion through streamlined Sales workflows
  • Delivers a more transparent and convenient customer experience

For dealerships, the value of CDK’s integration with Hyundai Click to Buy extends beyond digital retail functionality. By connecting Hyundai’s customer-facing digital shopping experience with dealership CRM, desking, F&I and retailing processes, CDK helps create a unified Sales ecosystem that improves operational efficiency, strengthens customer engagement, and supports higher conversion rates. The result is a modern, connected retail experience that aligns with evolving consumer expectations while helping dealerships sell more effectively, operate more efficiently, and deliver a superior customer experience from initial online engagement through vehicle delivery.

 

Service

CDK Service and Hyundai Service Lane Technology (SLT)

Hyundai Service Lane Technology (SLT) is Hyundai’s integrated Service platform designed to connect customers with dealerships through Service marketing, recall campaigns, owner portals, telematics, OEM customer care, and dealership Service operations.

As a Hyundai-certified SLT provider, CDK Service Appointment Scheduling is fully integrated across Hyundai’s Service ecosystem, enabling customers to schedule appointments directly from:

  • Service marketing and maintenance reminder emails
  • Recall notifications and recall campaigns
  • MyHyundai Owner Portal
  • Dealer websites
  • Hyundai Customer Care and OEM BDC channels
  • BlueLink telematics and vehicle health alerts

Key Benefits:

  • Driving more Service appointments from Hyundai-generated customer touchpoints.
  • Improving recall completion rates through integrated scheduling from recall campaigns and notifications.
  • Increasing service retention by keeping customers connected to their preferred Hyundai dealership.
  • Reducing friction with prepopulated customer, vehicle, VIN, mileage, and service information.
  • Improving appointment accuracy by automatically including recommended maintenance, recalls and diagnostic services.
  • Enhancing customer convenience with a consistent scheduling experience across Hyundai digital channels.
  • Supporting better shop planning and utilization through real-time appointment visibility.
  • Reducing administrative workload through automated integrations and customer communications.

By connecting Hyundai’s Service marketing, owner experience, telematics, recall management, and customer care systems directly to dealership Service operations, CDK helps dealers capture more Service opportunities, improve customer retention, and deliver a seamless ownership experience from vehicle purchase through ongoing service.

Connected Vehicle / Vehicle Query

Provides real-time access to recalls, Service campaigns, warranty coverage, and vehicle service history.

Key Benefits:

  • Identify more Service opportunities
  • Improve customer service
  • Complete more recall work

Warranty Claims / Repair Order

Electronically transmits warranty claim data to Hyundai.

Key Benefits:

  • Accelerates claim processing
  • Reduces administrative effort
  • Improves accuracy

Parts Ordering & Returns

Transmits Parts orders and returns directly between CDK and Hyundai.

Key Benefits:

  • Eliminates duplicate entry
  • Reduces errors
  • Speeds up Parts operations

Electronic Parts Catalog

Transfers parts information from Hyundai's electronic parts catalog directly into CDK.

Key Benefits:

  • Simplifies parts lookups
  • Improves inventory visibility
  • Increases department efficiency

Technician Video Walk-Around (TVWA)

Allows Hyundai-certified Technicians to send customers videos of their vehicle throughout the inspection and repair process.

Key Benefits:

  • Provides transparency into vehicle inspections and repairs
  • Builds customer trust
  • Creates additional service opportunities

Recall Monitor

Identifies vehicles with open recalls and campaigns across inventory and service records.

Key Benefits:

  • Increases recall completion rates
  • Improves customer satisfaction
  • Creates additional service opportunities

 

Inventory

CDK Vehicle Inventory Suite + Retail Delivery Reporting (RDR)

Automatically sends retail delivery and vehicle sales information to Hyundai.

Key benefits:

  • Streamlines OEM reporting
  • Improves compliance
  • Eliminates manual submissions

 

Hyundai Certifications

CDK is certified by Hyundai in the following areas:

Dealer Management System (DMS)

Customer Relationship Management (CRM)

Digital Retail

Service Appointment, Check-In, Inspection and Vide