Honda

Honda Lead Management System (HELMS)

CRM

The Honda Electronic Lead Management System (HELMS) program is Honda’s centralized customer relationship and lead management platform designed to ensure every customer inquiry is handled quickly, accurately and professionally. HELMS seamlessly connects online leads, in‑store interactions, and follow‑up communications into one unified system, allowing dealerships to respond faster, personalize outreach, and maintain consistent, high‑quality engagement throughout the entire sales and ownership journey. By capturing and organizing customer information in one secure, integrated experience, HELMS helps deliver timely responses, clear communication, and a more attentive, premium interaction—giving customers added confidence that every question, request, and opportunity is handled with care.

Honda Dealer Digital Program (HDDP)

Digital Retail

The Honda Digital Dealer Program (HDDP) is Honda’s integrated retail technology ecosystem designed to create a seamless, modern, and personalized customer experience from online research through in‑store purchase and ownership. By connecting digital retail tools, data, and dealer workflows into one cohesive platform, HDDP enables customers to explore inventory, understand pricing and payments, and start the purchase process on their own terms — anytime, anywhere — while ensuring a smooth transition into the dealership without repeating steps or information. For dealers, the program streamlines operations, improves process consistency, and provides deeper customer insights, allowing staff to focus on meaningful engagement rather than administrative complexity. Every touchpoint is thoughtfully designed to reflect Honda’s premium brand values of precision, innovation and transparency, delivering a more confident, efficient and elevated retail experience that's built to evolve with changing customer expectations.

Online Scheduling System (OSS)

Service

Service customers expect scheduling to be fast, accurate and consistent, no matter where they book. That’s why Honda has certified CDK Appointment Scheduling to support standardized, end-to-end Service workflows. With a Honda certified scheduler, dealers can:

• Capture more accurate appointments from all Honda channels
• Improve shop capacity utilization and reduce over/under booking
• Cut no shows with automated reminders
• Deliver a consistent service experience across HondaLink®, dealer websites and in store

The CDK Scheduler aligns with Honda OSS requirements and connects appointments directly to your Service operations, so your team sees the right work at the right time.