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General Motors

General Motors Dealership Software OEM Integrations

Dealer Management System (DMS)

CDK DMS + Retail Delivery Reporting (RDR)

Automatically sends retail delivery and vehicle sales information to GM.

Key Benefits:

  • Streamlines OEM reporting
  • Improves compliance
  • Eliminates manual submissions

CDK DMS + Financial Statement Reporting

Securely transmits financial statements to GM.

Key Benefits:

  • Simplifies reporting processes
  • Improves data accuracy

CDK DMS + Vehicle Invoice

Automatically imports vehicle invoice data from GM into CDK.

Key Benefits:

  • Keeps inventory, Accounting and Service records accurate
  • Reduces manual data entry

GM Dealer Technology Assistance Program (DTAP)

CDK’s certification via GM DTAP ensures that GM’s data, integration and compliance standards are met across the DMS ecosystem.

GM Rewards

CDK supports and fully integrates with the GM Rewards program.

 

Customer Relationship Management (CRM)

CDK CRM + GM CRM (via Dealer Technology Assistance Program (DTAP))

Certified integration between GM CRM and CDK CRM to synchronize customer and lead information, activities, and engagement history between GM and dealership systems. CDK’s certification with GM ensures that GM’s data, integration and compliance standards are met.

CRM Equity Mining is an approved solution within the GM Digital Vehicle Marketing Program (DVMP) that operates as a complement to the CRM.

Key Benefits:

  • In-Market Retail (iMR) eligible
  • Faster lead response and follow-up
  • Reduced manual data entry
  • Improved visibility into customer interactions
  • Better lead conversion opportunities
  • Support for GM lead management standards

 

Digital Retail

CDK Digital Retail (Omnichannel Storefront)

CDK’s omnichannel storefront digital retail solution lets consumers browse real-time dealer inventory and pricing, so what they see is what they get. Omnichannel storefront can be integrated across all GM brands (Chevrolet, Buick/GMC and Cadillac).

Key Benefits:

  • Creates a seamless online-to-store buying experience
  • Reduces duplicate data entry and transaction friction
  • Provides visibility into customer shopping behavior and preferences
  • Improves showroom efficiency with prepopulated deal information
  • Increases engagement from higher-intent digital shoppers
  • Accelerates deal completion through streamlined Sales workflows
  • Delivers a more transparent and convenient customer experience

 

Service

CDK Service + GM 3Synergy

Across Fixed Operations, the GM 3Synergy program promotes collaboration between GM, its dealer network and CDK to deliver an exceptional end-to-end solution. CDK Service Appointment Scheduling integrates with GM's Online Scheduling System (OSS), dealer websites and other approved GM scheduling channels. Appointment information flows directly into dealership Service operations, helping teams manage demand, improve scheduling accuracy, and deliver a consistent customer experience.

Key Benefits:

  • GM Service Advisor Vehicle Interface (SAVI) integration
  • GM OSS integration
  • Captures accurate appointments across GM scheduling channels
  • Optimizes shop capacity and resource utilization
  • Reduces overbooking and scheduling conflicts
  • Minimizes no-shows with automated customer communications
  • Improves Advisor productivity through streamlined workflows
  • Provides greater visibility into upcoming Service demand

GM Parts and Service Excellence (PASE)

CDK supports and integrates across GM’s PASE program component drivers: BrightDrop, National Retail Plan, Net Promoter Score, Online Service Scheduling (OSS), Service Lane Excellence, Technician Excellence and 3Synergy Next Gen SLT.

Key Benefits:

  • Dealers can qualify for ongoing monthly incentives
  • Supports GM’s Retail Growth Drivers initiative
  • Optimizes shop capacity and resource utilization

Connected Vehicle / Vehicle Query / Predictive Service

Provides real-time access to recalls, Service campaigns, warranty coverage, vehicle service history and potential future Service needs.

Key Benefits:

  • Identify more Service opportunities
  • Improve customer service
  • Complete more recall work

Warranty Claims / Repair Order

Electronically transmits warranty claim data to GM.

Key Benefits:

  • Accelerates claim processing
  • Reduces administrative effort
  • Improves accuracy

Parts Ordering & Returns

Transmits Parts orders and returns directly between CDK and GM.

Key Benefits:

  • Eliminates duplicate entry
  • Reduces errors
  • Speeds up Parts operations

Electronic Parts Catalog (GM eCat)

Transfers parts information from GM's electronic parts catalog directly into CDK.

Key Benefits:

  • Simplifies parts lookups
  • Improves inventory visibility
  • Increases department efficiency

Technician Video Walk-Around (TVWA)

Allows GM-certified technicians to send customers videos of their vehicle throughout the inspection and repair process.

Key Benefits:

  • Provides transparency into vehicle inspections and repairs
  • Builds customer trust
  • Creates additional Service opportunities

Recall Monitor

Identifies vehicles with open recalls and campaigns across inventory and service records.

Key Benefits:

  • Increases recall completion rates
  • Improves customer satisfaction
  • Creates additional Service opportunities

 

Inventory

CDK Vehicle Inventory Suite + Retail Delivery Reporting (RDR)

Automatically sends retail delivery and vehicle sales information to GM.

Key benefits:

  • Streamlines OEM reporting
  • Improves compliance
  • Eliminates manual submissions

 

GM Certifications

CDK is certified by GM in the following areas:

Dealer Management System (DMS)

Customer Relationship Management (CRM)

Service Appointment, Check-In, and Inspection

GM 3Synergy Program

Vehicle Inventory Suite / Lot Merchandiser