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Genesis

Genesis Dealership Software OEM Integrations

Dealer Management System (DMS) 

CDK DMS + Retail Delivery Reporting (RDR)

Automatically sends retail delivery and vehicle sales information to Genesis.

Key Benefits: 

  • Streamlines OEM reporting
  • Improves compliance
  • Eliminates manual submissions

CDK DMS + Financial Statement Reporting

Securely transmits financial statements to Genesis.

Key Benefits: 

  • Simplifies reporting processes
  • Improves data accuracy

CDK DMS + Vehicle Invoice

Automatically imports vehicle invoice data from Genesis into CDK.

Key Benefits: 

  • Keeps inventory, accountingAccounting, and service Service records accurate 
  • Reducing manual data entry

 

Customer Relationship Management (CRM)

CDK CRM + Genesis CRM

Certified integration between Genesis CRM and CDK CRM to synchronize customer and lead information, activities, and engagement history between Genesis and dealership systems. CDK’s certification with Genesis ensures that Genesis’s data, integration and compliance standards are met.

Key Benefits:

  • Meets Genesis’ CRM 3.0 certification
  • Faster lead response and follow-up
  • Reduced manual data entry
  • Improved visibility into customer interactions
  • Better lead conversion opportunities
  • Support for Genesis lead management standards

 

Digital Retail

CDK Digital Retail + Genesis Digital Retail

CDK’s Digital Retail solution lets consumers browse real-time dealer inventory and pricing, so what they see is what they get. Customer information, vehicle selections, financing details, trade-in data, and deal preferences flow seamlessly from the digital experience to the showroom. 

Key Benefits:

  • Creates a seamless online-to-store buying experience
  • Reduces duplicate data entry and transaction friction
  • Provides visibility into customer shopping behavior and preferences
  • Improves showroom efficiency with prepopulated deal information
  • Increases engagement from higher-intent digital shoppers
  • Accelerates deal completion through streamlined Sales workflows
  • Delivers a more transparent and convenient customer experience

 

Service

CDK Service + Genesis Service Lane Technology (SLT)

Across the entire customer experience, the Genesis Operational Excellence Program promotes collaboration between Genesis, its dealer network and CDK to deliver an exceptional end-to-end solution. Integrates CDK Service Appointment Scheduling integrates with Genesis' Online Scheduling System (OSS), dealer websites, and other approved Genesis scheduling channels. Appointment information flows directly into dealership Service operations, helping teams manage demand, improve scheduling accuracy, and deliver a consistent customer experience.

Key Benefits:

  • Genesis OSS integration
  • Captures accurate appointments across Genesis scheduling channels
  • Optimizes shop capacity and resource utilization
  • Reduces overbooking and scheduling conflicts
  • Minimizes no-shows with automated customer communications
  • Improves Advisor productivity through streamlined workflows
  • Provides greater visibility into upcoming Service demand

Connected Vehicle / Vehicle Query / Predictive Service

Provides real-time access to recalls, Service campaigns, warranty coverage, vehicle service history, and potential future Service needs.

Key Benefits: 

  • Identify more Service opportunities
  • Improves customer Service
  • Complete more recall work

Warranty Claims / Repair Order

Electronically transmits warranty claim data to Genesis.

Key Benefits: 

  • Accelerates claim processing
  • Reduces administrative effort
  • Improves accuracy

Parts Ordering & Returns

Transmit Parts orders and returns directly between CDK and Genesis.

Key Benefits:

  • Eliminates duplicate entry
  • Reduces errors
  • Speeds up Parts operations

Electronic Parts Catalog

Transfers parts information from Genesis' electronic parts catalog directly into CDK.

Key Benefits: 

  • Simplifies parts lookups
  • Improves inventory visibility
  • Increases department efficiency
  • Provides transparency into vehicle inspections and repairs
  • Builds customer trust
  • Creates additional service Service opportunities

Technician Video Walk-Around (TVWA)

Allows Genesis-certified Technicians to send customers videos of their vehicle throughout the inspection and repair process.

Key Benefits:

  • Provides transparency into vehicle inspections and repairs
  • Builds customer trust
  • Creates additional Service opportunities

Recall Monitor

Identifies vehicles with open recalls and campaigns across inventory and service records.

Key Benefits: 

  • Increases recall completion rates
  • Improves customer satisfaction
  • Creates additional Service opportunities

 

Inventory

CDK Vehicle Inventory Suite + Retail Delivery Reporting (RDR)

Automatically sends retail delivery and vehicle sales information to Genesis.

Key benefits: 

  • Streamlines OEM reporting
  • Improves compliance
  • Eliminates manual submissions

 

Genesis Certifications

CDK is certified by Genesis in the following areas:

Dealer Management System (DMS)

Customer Relationship Management (CRM)

Digital Retail

Service Appointment, Check-In, Inspection and ServiceView