CDK ServiceView

Visible repair explanations add clarity, increase trust — and customer pay hours per R.O. Record personalized videos and text them directly to your customers with CDK ServiceView — now enhanced with AI capabilities. Powered by TruVideo.

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Engagement Makes a Difference

Build Trust Transparently

Increase customer understanding and trust by showing them exactly what needs to be repaired through custom-branded, HD-quality videos with background noise cancellation and subtitles for clearer communication.
See for yourself .

Increase Revenue

Better customer communication leads to more confident purchase decisions, quicker approval turnaround times and higher NPS.

Improve Their Experience

Make your dealership more desirable to do business with by contacting customers through the method that’s most convenient for them.

Trust the Numbers

15–30%

More hours per RO from using video and texting

10–30%

Higher CSI scores from using video and texting

Source: TruVideo

CDK ServiceView Features

When you share vehicle inspections through video and text, it’s like you’re personally leading customers into your Service area.

Clear, Concise Videos

Eliminate background noise for crisp, clear audio. Plus, video subtitles allow customers to understand videos if they’re in a meeting, noisy environment or hearing impaired.

Professional Text Messages

Respond to customers promptly and professionally with relevant response options, spelling and grammar corrections, plus the ability to communicate in over 50 languages .

Elevate Customer Satisfaction

Get real-time customer sentiment alerts that provide a rating for what they're feeling now, and not days later, so concerns can be addressed in the moment.

Text HD-Quality Video

Take advantage of the direct connection of video to build trust with customers, and between your Technicians and Advisors.

Flexible Compatibility

Your customers and personnel can use most any smart device. Your dealership will appreciate its integration with service workflows.

Two-Way Texting Platform

Help customers communicate with the Service department effortlessly through an integrated platform that ensures reliable connection.

Internal Chat Feature

Enable Technicians to efficiently show Advisors what they’ve discovered without leaving the bay, while the car is still on the lift.

Performance Dashboard

Track the KPIs critical to your Service business — from NPS scores to videos taken, viewed and shared — so you can take action.

No one can say it like a technician. ServiceView is the closest thing to having a customer walk out into your bay as a technician and showing them exactly what they need done to their car.

Rich Allen

Jaguar Land Rover Cincinnati

General Manager

CDK Service

Equip your dealership with a comprehensive Service solution package designed to make you more profitable — from online booking and computer-aided inspecting all the way to digital RO archiving.

CDK Foundations Suite

At the core of the CDK Dealership Xperience platform is this complete solution set designed to strengthen every part of your dealership from the front to the back.