Service Department Scheduling Software

Scheduling

Our scheduling software lets your customers schedule service appointments online 24/7, plus your BDC and Advisors can book more quickly in-store. You can also quickly provide automatic service notifications, confirmations and missed appointment notifications through text and email.

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Meet Customers Where They Are - Online, Phone or Chat

60%

of service customers don't schedule their appointments online

Source: ServiceShopper 4.0

Benefits Built For Customers

Put Convenience Front and Center

Scheduling software puts customer convenience front and center with 24/7 access to online scheduling and auto text.

Build Customer Loyalty

Quickly scheduling their first service appointment after a sale helps transform existing customers into loyal lifetime customers.

Prioritize Transparency

Build strong customer relations through total transparency with features like OEM-specific maintenance menus and special promotions with accurate pricing.

Benefits That Make Scheduling Easy

OEM-Specific Maintenance Menus

Provide accurate pricing and transparency from appointment scheduling through invoicing with CDK ServicePricing Menu Packages.

Flexible Shop Loading

Optimize appointment scheduling and flexibility for everyone with shop loading that’s customized by Advisor and duration.

Connected Vehicle Data*

Personalize and simplify scheduling for customers with vehicle-specific information, vehicle alerts, recalls and service contracts.

* Connected Vehicle available for specific OEMs

Two-Factor Authentication

Keep your customers’ data safe and build their trust in your dealership by requiring two-factor authentication every time they schedule an online appointment.

Scheduling Dashboard

Provide detailed information about repair orders and upcoming appointments on a single dashboard to make scheduling and viewing account information simple and easy.

Integrate Your Fixed Operations

Connect your Service team and customers with fully integrated dealership Service department software that drives efficiency and trust.

AIVA for Fixed Ops

Our Artificial Intelligence Virtual Assistant (AIVA) can schedule Service appointments, even when you're closed, or Service Advisors are busy.

Hailer

Ordering shuttle service from your dealership is easy with CDK Hailer — the Fortellis ridesharing technology. Hailer integrates with your CDK DMS and CDK Service, allowing you to dispatch rides right from your Service application. 

ServicePricing

Our streamlined Service pricing tool lets your dealership personnel retrieve accurate pricing information instantly. Thanks to CDK ServicePricing, customers get the transparency they want — without the wait.

Stay Connected to Your Customers

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