CDK Appointment

CDK Appointment lets customers schedule service appointments online 24/7 — your BDC and Advisors can book more quickly in store for a great customer experience.

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Benefits Built for Customers

Deliver Customer Convenience

Make service appointments more convenient than ever for your customers with multichannel service appointment scheduling, including online with 24/7 access to keep them happy.

Create Customers for Life

By quickly scheduling their first service appointment after a sale, you’re transforming existing customers into loyal customers for life.

Transparency

Build strong customer relations through total transparency with features like OEM-specific maintenance menus and special promotions with accurate pricing.*

*Requires CDK ServicePricing

Online Scheduling Makes Customers Happy

60%

of people schedule business appointments online.**

Source: **GetApp 2021

Features That Make Scheduling Easy

Multichannel Scheduling

Get online, in-store, BDC and Call Center appointment multichannel scheduling in a single solution that lets customers schedule appointments quickly and simply.

OEM-Specific Maintenance Menus*

CDK ServicePricing OEM-Specific Maintenance Menu Packages give your customer accurate pricing and transparency for consistent pricing from appointment scheduling through invoicing.*

* Requires CDK ServicePricing

Flexible Shop Loading

Shop Loading is customized by Advisor and duration to specifically meet your customers’ needs and provide optimum appointment scheduling and flexibility for everyone.

Connected Vehicle Data**

To make scheduling easier and more personalized for customers, CDK Appointment provides Connected Vehicle data, including vehicle-specific information, vehicle alerts, recalls and service contracts.**

** Connected Vehicle available for specific OEMs

Automated Notifications and Reminders

Keep your customers informed with automatic text and email appointment notifications, confirmations, reminders and missed appointments, plus a link to their original appointment for easy modification.

Two-Factor Authentication

Keep your customers’ data safe and build their trust in your dealership by requiring two-factor authentication whenever they schedule an online appointment.

Scheduling Dashboard

Our flexible solution provides detailed information about repair orders and upcoming appointments on a single dashboard to make scheduling and viewing account information simple and easy.

CDK Lane

By putting tablets with critical information into the hands of Advisors through CDK Lane, you’ll increase customer engagement and enhance greetings, write-ups and accelerate the lane inspection process.