CDK Appointment lets customers schedule service appointments online 24/7 — your BDC and Advisors can book more quickly in store for a great customer experience.
Benefits Built for Customers
Deliver Customer Convenience
Make service appointments more convenient than ever for your customers with multichannel service appointment scheduling, including online with 24/7 access to keep them happy.
Create Customers for Life
By quickly scheduling their first service appointment after a sale, you’re transforming existing customers into loyal customers for life.
Build strong customer relations through total transparency with features like OEM-specific maintenance menus and special promotions with accurate pricing.*
*Requires CDK ServicePricing
Online Scheduling Makes Customers Happy
of people schedule business appointments online.**
Source: **GetApp 2021
Features That Make Scheduling Easy
Get online, in-store, BDC and Call Center appointment multichannel scheduling in a single solution that lets customers schedule appointments quickly and simply.
OEM-Specific Maintenance Menus*
CDK ServicePricing OEM-Specific Maintenance Menu Packages give your customer accurate pricing and transparency for consistent pricing from appointment scheduling through invoicing.*
* Requires CDK ServicePricing
Flexible Shop Loading
Shop Loading is customized by Advisor and duration to specifically meet your customers’ needs and provide optimum appointment scheduling and flexibility for everyone.
Connected Vehicle Data**
To make scheduling easier and more personalized for customers, CDK Appointment provides Connected Vehicle data, including vehicle-specific information, vehicle alerts, recalls and service contracts.**
** Connected Vehicle available for specific OEMs
By putting tablets with critical information into the hands of Advisors through CDK Lane, you’ll increase customer engagement and enhance greetings, write-ups and accelerate the lane inspection process.
Sell more service and increase customer satisfaction by boosting your Technicians’ efficiency and helping them perform more thorough inspections.
Contact Us and Let’s Explore Your Dealership’s Specific Needs