Giving Advisors tablets with critical information through CDK Lane increases customer engagement, enhances greetings, write-ups and the lane inspection process for greater profits.
Benefits That Keep You in the Lane
Keep Customers Engaged
Your customers will feel more engaged when you greet them as they arrive with tablet in hand, to complete a damage and lane inspection with them by your side.
Connect Your Advisors and Customers
Giving you the technology to connect Advisors with customers enables more transparency, so details like previous service history, outstanding campaigns and previously declined service are clear.
Improve Dollars per RO
Now you can drive additional profit with OEM-specific scheduled maintenance menus and special promotions that bring customers back for more.
Engagement Is Key
Percentage of customers who feel their Service Advisor gives helpful advice
Source: CDK Global Service Shopper Research Study, 2022
Better Tools for a Better Service Experience
Connected Vehicle Data
Proactively providing telematics and diagnostic data from the OEM regarding the specific vehicle with Connected Vehicle speeds up the Service lane experience for you and your customer.
Enabling a mobile write-up on an iPad® or Surface Pro tablet, including RO Creation, makes the customer lane experience more efficient and convenient for everyone.
Transparency and trust are greatly improved with CDK ServicePricing, which provides quick, accurate, and consistent pricing throughout the entire Service workflow to keep Customers informed.
Tiered Maintenance Menus**
Customer trust in the service process is enhanced by a good, better, best presentation, along with pricing and parts availability, using Tiered Maintenance menus for a clear understanding of costs.**
**Requires CDK ServicePricing
Enhance customer satisfaction and loyalty by letting them schedule service appointments online 24/7 on your website or from their mobile device, quickly and simply with CDK Appointment.
Sell more service and boost customer satisfaction with CDK Inspect. Improve your Technicians’ efficiency so they can perform more thorough examinations with a complete multipoint inspection solution.
Contact Us and Let’s Examine Your Dealership’s Specific Needs