CDK Lane

Giving Advisors tablets with critical information through CDK Lane increases customer engagement, enhances greetings, write-ups and the lane inspection process for greater profits.

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Service advisor reviewing car with tablet

Benefits That Keep You in the Lane

Keep Customers Engaged

Your customers will feel more engaged when you greet them as they arrive with tablet in hand, to complete a damage and lane inspection with them by your side.

Connect Your Advisors and Customers

Giving you the technology to connect Advisors with customers enables more transparency, so details like previous service history, outstanding campaigns and previously declined service are clear.

Improve Dollars per RO

Now you can drive additional profit with OEM-specific scheduled maintenance menus and special promotions that bring customers back for more.

Engagement Is Key

+77%

Percentage of customers who feel their Service Advisor gives helpful advice

Source: CDK Global Service Shopper Research Study, 2022

Better Tools for a Better Service Experience

Connected Vehicle Data

Proactively providing telematics and diagnostic data from the OEM regarding the specific vehicle with Connected Vehicle speeds up the Service lane experience for you and your customer.

Mobile Write-Up

Enabling a mobile write-up on an iPad® or Surface Pro tablet, including RO Creation, makes the customer lane experience more efficient and convenient for everyone.

CDK ServicePricing*

Transparency and trust are greatly improved with CDK ServicePricing, which provides quick, accurate, and consistent pricing throughout the entire Service workflow to keep Customers informed.

*Purchased separately

Tiered Maintenance Menus**

Customer trust in the service process is enhanced by a good, better, best presentation, along with pricing and parts availability, using Tiered Maintenance menus for a clear understanding of costs.**

**Requires CDK ServicePricing

Hailer Ridesharing

Reduce customer wait times and transportation costs with our ridesharing technology, CDK Hailer. Conveniently access trusted rideshare partners Uber and Lyft right from the Service app on your tablet.

eSignature

Create a repair order, capture an eSignature and archive it with a copy emailed to the customer, all while you’re still with them at their vehicle.

Vehicle Tracker***

Customers can feel reassured thanks to Vehicle Tracker, which sends an automated Welcome text when the order is created, and a link that lets them monitor the status of their vehicle throughout the repair.***

***Requires CDK Inspect

CDK Appointment

Enhance customer satisfaction and loyalty by letting them schedule service appointments online 24/7 on your website or from their mobile device, quickly and simply with CDK Appointment.

CDK Inspect

Sell more service and boost customer satisfaction with CDK Inspect. Improve your Technicians’ efficiency so they can perform more thorough examinations with a complete multipoint inspection solution.