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Acura

Acura Dealership Software OEM Integrations

Dealer Management System (DMS) 

CDK DMS + Retail Delivery Reporting (RDR)

Automatically sends retail delivery and vehicle sales information to Acura.

Key Benefits: 

  • Streamlines OEM reporting
  • Improves compliance
  • Eliminates manual submissions

CDK DMS + Financial Statement Reporting

Securely transmits financial statements to Acura.

Key Benefits: 

  • Simplifies reporting processes
  • Improves data accuracy

CDK DMS + Vehicle Invoice

Automatically import vehicle invoice data from Acura into CDK.

Key Benefits: 

  • Keeps inventory, accounting and service records accurate 
  • Reducing manual data entry

 

Customer Relationship Management (CRM)

CDK CRM + Acura HELMS

Integrates Acura HELMS with CDK CRM to synchronize customer and lead information, activities and engagement history between Acura and dealership systems. 

Key Benefits:

  • Faster lead response and follow-up
  • Reduced manual data entry
  • Improved visibility into customer interactions
  • Better lead conversion opportunities
  • Support for Acura lead management standards

 

Digital Retail

CDK Digital Retail + Acura Digital Dealer Program (ADDP)

Integrates CDK Digital Retail with Acura's Digital Dealer Program (ADDP) to connect online shopping activity with dealership sales workflows. Customer information, vehicle selections, financing details, trade-in data, and deal preferences flow seamlessly from the digital experience to the showroom. 

Key Benefits:

  • Creates a seamless online-to-store buying experience
  • Reduces duplicate data entry and transaction friction
  • Provides visibility into customer shopping behavior and preferences
  • Improves showroom efficiency with prepopulated deal information
  • Increases engagement from higher-intent digital shoppers
  • Accelerates deal completion through streamlined Sales workflows
  • Delivers a more transparent and convenient customer experience

 

Service

CDK Service Appointment Scheduling + Acura Online Scheduling System (OSS) 

Integrates CDK Service Appointment Scheduling with Acura's Online Scheduling System (OSS), including AcuraLink®, dealer websites and other approved Acura scheduling channels. Appointment information flows directly into dealership Service operations, helping teams manage demand, improve scheduling accuracy, and deliver a consistent customer experience. 

Key Benefits:

  • Captures accurate appointments across Acura scheduling channels
  • Optimizes shop capacity and resource utilization
  • Reduces overbooking and scheduling conflicts
  • Minimizes no-shows with automated customer communications
  • Improves Advisor productivity through streamlined workflows
  • Provides greater visibility into upcoming service demand

Vehicle Query

Provides real-time access to recalls, Service campaigns, warranty coverage and vehicle service history.

Key Benefits: 

  • Identify more Service opportunities
  • Improve customer service
  • Complete more recall work

Warranty Claims / Repair Order

Electronically transmits warranty claim data to Acura.

Key Benefits: 

  • Accelerates claim processing
  • Reduces administrative effort
  • Improves accuracy

Parts Ordering & Returns

Transmits parts orders and returns directly between CDK and Acura.

Key Benefits:

  • Eliminates duplicate entry
  • Reduces errors
  • Speeds up Parts operations

Electronic Parts Catalog

Transfers parts information from Acura's electronic parts catalog directly into CDK.

Key Benefits: 

  • Simplifies parts lookups
  • Improves inventory visibility
  • Increases department efficiency

Recall Monitor

Identifies vehicles with open recalls and campaigns across inventory and service records.

Key Benefits: 

  • Increases recall completion rates
  • Improves customer satisfaction
  • Creates additional Service opportunities

 

Inventory

CDK Vehicle Inventory Suite + Retail Delivery Reporting (RDR)

Automatically sends retail delivery and vehicle sales information to Acura.

Key benefits: 

  • Streamlines OEM reporting
  • Improves compliance
  • Eliminates manual submissions

 

Acura Certifications

CDK is certified by Acura in the following areas:

Dealer Management System (DMS)

Customer Relationship Management (CRM)

Digital Retail

Service Appointment