3 Min ReadMarch 5, 2025

Why Dealership Mailers Still Matter in a Digital World

Why Dealership Mailers Still Matter in a Digital World.

Since the turn of the century, the marketing world has shifted its focus from print to digital, reaching people primarily through email, text messaging and social media rather than print ads and mailers. While these online strategies have proven to be impactful in the past, people have become wary of digital offers, often using a nonprimary email address to sign up for retail correspondence or leaving such messages unread. 

To combat this, many marketers are returning to an old-school method of advertising: direct mail marketing. Granted, it’s more expensive than shooting off an email, but sending out mailers could have a net-positive effect on your business. Here’s why.

People Read Mailers

It’s difficult to compare digital marketing methods with print, as the former provides so much more ready data (e.g., real-time open rates, engagement time, click-through rates, etc.) than the latter. It appears that direct mail marketing may offer higher open rates. Some studies have reported businesses reaching a 90% open rate with mailers versus about 35% with emails.

Physical advertisements also provide a high ROI. According to the 2022 ANA Response Report, marketers saw a 112% ROI from letter mail and a 92% ROI from postcards.

Humans Have a Positive Neurophysiological Response to Printed Material

According to a joint study by Temple University and the U.S. Postal Service, which looked at consumers’ neurophysical responses to marketing materials, physical ads affected people more deeply than digital ones. Recipients spent more time reviewing the printed ads and could remember them more quickly. The study also found that participants’ brain activity indicated a greater subconscious desire for the services and products presented in print. 

Similarly, another study by neuromarketing firm TrueImpact and Canada Post found that direct mailers took less cognitive effort for participants to digest than email communication, and people had better brand recall for information advertised in a printed format.

Digital marketing messages, on the other hand, seem to merit a lot less of the recipient’s time. In fact, research suggests that people engage with a digital ad for less than 1 second.

Mailers Shouldn’t Replace Digital Marketing Entirely

Both digital and print marketing have their pluses and minuses, and it’s likely unwise to devote all your resources to just one or the other. According to the Temple University study, the best campaigns are multifaceted, blending different mediums to reach the target audience. That’s why it’s a good idea to think of direct mailers as just one tool in your marketing kit. 

Dealerships can also leverage modern technology to determine who should get a physical ad. For example, if a customer clicks through an email newsletter about service but fails to schedule an appointment, your DMS could tell your Marketing team to send out an offer via snail mail. This kind of trigger-based direct mailing ensures the ad reaches its targeted audience rather than a broad swath of customers who may just throw it in the bin.

Another option would be for your dealership to use artificial intelligence to analyze data in your CRM, namely if a customer has used a mailer before to receive a discount on a service. It could then identify when that customer is ready for their next service visit and tell your team to send out another mailer to encourage their business. 

Share This

CDK Global
By CDK Global
Staff

Recent Insights

How to Spot Generative A I in Automotive Retail.

How to Spot Generative AI in Automotive Retail

Every vendor in the automotive retail industry is touting artificial intelligence and innovation. From marketing tools to sales assistants, dealerships...
3 Min ReadMay 21Amber Good
How Dealership A I Tools Can Help Service Team Productivity.

How Dealership AI Tools Can Help Service Team Productivity

Eight minutes and 12 seconds may not seem like a long time, but for dealership customers stuck on hold trying...
3 Min ReadMay 14CDK Global
Make Your Entire Dealership’s Phone System Smart.

Make Your Entire Dealership’s Phone System Smart

A dealership’s phone system is integral to generating business and if it’s not up to today’s challenges it may be...
3 Min ReadMay 9Natalia Mischenko
How Your Dealership Can Prepare for Auto Parts Tariffs.

How Your Dealership Can Prepare for Auto Parts Tariffs

Navigating the world of tariffs is no easy task. It seems there’s news of changes nearly every single day. But...
3 Min ReadMay 7Adam Bigelow
Car Pros Optimizes Operations With C D K Dealership Experience.

Car Pros Optimizes Operations With CDK Dealership Xperience

Car Pros Automotive Group has a rich history, starting in the mid-'90s as a used car lot founded by CEO...
2 Min ReadMay 5CDK Global
Car Buyers Hit More Dealers Amid Tariff Turbulence

Car Buyers Hit More Dealers Amid Tariff Turbulence

If there’s any question about tariffs impacting car buyer behavior it seemed to prove out in April. While 90% of...
3 Min ReadMay 1David Thomas
The Importance of Scheduling Appointments for the Test Drive.

The Importance of Scheduling Appointments for the Test Drive

Long wait times at the dealership are a significant source of frustration for car shoppers. It’s not just an inconvenience;...
3 Min ReadApr 29CDK Global
Most EV Owners Stand By the Technology in New Study

Most EV Owners Stand By the Technology in New Study

Opinions about the political shifts and impacts on the ever-evolving electrical vehicle industry vary greatly across the automotive industry including...
1 Min ReadApr 21CDK Global
Dealership Appointments. Car Shoppers versus Service Customers.

Dealership Appointments: Car Shoppers vs. Service Customers

Whether you’re shopping for a new vehicle or looking to service your current one, going to a dealership can be...
3 Min ReadApr 18CDK Global
The Power of Online Reviews for Car Dealerships.

The Power of Online Reviews for Car Dealerships

Word-of-mouth marketing has long been heralded as the top marketing strategy. As the internet continues to shape consumer behavior, traditional...
3 Min ReadApr 11CDK Global