Artificial Intelligence for the Front Office
With multiple systems and workflows involved, selling a car is complicated. AI is rapidly changing the automotive retail landscape, and CDK integrates AI seamlessly and responsibly to enhance existing workflows — including the Front Office.
![AI](/_next/image?url=https%3A%2F%2Fcms.cdkglobal.com%2Fsites%2Fdefault%2Ffiles%2Fstyles%2Flarge_square_image%2Fpublic%2Fheroimages%2FAIVA-Conversation.jpg%3Fitok%3DGuFgervi&w=1920&q=75)
Increased Efficiency
Free up your staff for high-value tasks and enable your Sales teams to be more productive.
Simplified Lead Management
Streamline the process of identifying, qualifying and following up on leads, while increasing conversion opportunities.
Enjoyable Customer Experience
Give customers quick, personalized, relevant responses to their inquiries — regardless of the time of day or how busy the dealership is.
Drive Front Office Efficiencies with AI
AIVA (Artificial Intelligence Virtual Assistant)
Helps dealers provide quick, personalized, conversational responses to consumers in real time for an enjoyable consumer experience and provides a consistent, automated lead follow-up process.
AI-Assisted Equity Mining
Predictive modeling provides dealers a marketing list of opportunities with a scoring model of propensity to buy based on multiple data points and customer-specific purchase cycles.
Streamlined Customer Data
Combine customer information across multiple systems through machine learning, improving data hygiene and forming a more complete picture of your customers.
F&I Predictive Forms
Use data from past deals to suggest forms to use for similar deals in the future.
Recent Insights
![Does Your Dealership Staff Know Their Stuff When It Comes to Selling E Vs?](/_next/image?url=https%3A%2F%2Fcms.cdkglobal.com%2Fsites%2Fdefault%2Ffiles%2Fstyles%2Finsights_image_407x190%2Fpublic%2F2024-07%2FStaffandEVsBlog.jpeg%3Fitok%3DoHc8Z714&w=1080&q=75)
Does Your Staff Know Their Stuff When It Comes to Selling EVs?
![Time to Roll Out Summer Sales and Service Campaigns.](/_next/image?url=https%3A%2F%2Fcms.cdkglobal.com%2Fsites%2Fdefault%2Ffiles%2Fstyles%2Finsights_image_407x190%2Fpublic%2F2024-06%2FSummer%20Servicesalesblog.jpeg%3Fitok%3DECkfWKm_&w=1080&q=75)
Time to Roll Out Summer Sales and Service Campaigns
![CDK Unveils Inaugural Dealership Workplace Study](/_next/image?url=https%3A%2F%2Fcms.cdkglobal.com%2Fsites%2Fdefault%2Ffiles%2Fstyles%2Finsights_image_407x190%2Fpublic%2F2024-06%2FWorkPlaceBlogimage.jpeg%3Fitok%3DikNbVfGq&w=1080&q=75)
CDK Unveils Inaugural Dealership Workplace Study
![Turn Service Customers Into Sales With C R M Equity Mining.](/_next/image?url=https%3A%2F%2Fcms.cdkglobal.com%2Fsites%2Fdefault%2Ffiles%2Fstyles%2Finsights_image_407x190%2Fpublic%2F2024-06%2FEquityMiningServiceBlog.jpg%3Fitok%3Dwc7iCjVN&w=1080&q=75)
Turn Service Customers Into Sales With CRM Equity Mining
![How Dealership Service Departments Can Enhance the Customer Experience.](/_next/image?url=https%3A%2F%2Fcms.cdkglobal.com%2Fsites%2Fdefault%2Ffiles%2Fstyles%2Finsights_image_407x190%2Fpublic%2F2024-06%2FServiceEnhanceBlog.jpg%3Fitok%3DAu_ZD7_U&w=1080&q=75)
How Dealership Service Departments Can Enhance the Customer Experience
![Car Buyers Visit More Dealerships in May](/_next/image?url=https%3A%2F%2Fcms.cdkglobal.com%2Fsites%2Fdefault%2Ffiles%2Fstyles%2Finsights_image_407x190%2Fpublic%2F2024-06%2FEOPMayBlog.jpg%3Fitok%3D6eURwic7&w=1080&q=75)
Car Buyers Visit More Dealerships in May
![Are E Vs Ready for the Summer Road trip?](/_next/image?url=https%3A%2F%2Fcms.cdkglobal.com%2Fsites%2Fdefault%2Ffiles%2Fstyles%2Finsights_image_407x190%2Fpublic%2F2024-04%2FEV%20Road%20TripBlog.jpg%3Fitok%3Dr3ygOl3h&w=1080&q=75)
Are EVs Ready for the Summer Road Trip?
![Dealers Not Confident in O E M E CDK recently released the Dealers Face the EV Transition white paper, which details the pessimism many dealers feel about the electric future. A clear majority (65%) indeed admit to being pessimistic about EVs, and the paper delves into many of the reasons behind that number including the impact to the dealership’s revenue, consumer interest and more. We also asked dealers about their confidence level in the EV strategy of their respective OEMs. Whether they hV Strategies.](/_next/image?url=https%3A%2F%2Fcms.cdkglobal.com%2Fsites%2Fdefault%2Ffiles%2Fstyles%2Finsights_image_407x190%2Fpublic%2F2024-05%2FEVOEMConfidenceBlog.jpg%3Fitok%3DkrRWaUw-&w=1080&q=75)
Dealers Aren't Confident in OEM EV Strategies
![Bring Modern Convenience to the Showroom Floor.](/_next/image?url=https%3A%2F%2Fcms.cdkglobal.com%2Fsites%2Fdefault%2Ffiles%2Fstyles%2Finsights_image_407x190%2Fpublic%2F2024-05%2FModernConveinenceBlog.jpg%3Fitok%3D3u-mB2VM&w=1080&q=75)
Bring Modern Convenience to the Showroom Floor
![What Dealers Say About the EV Transition](/_next/image?url=https%3A%2F%2Fcms.cdkglobal.com%2Fsites%2Fdefault%2Ffiles%2Fstyles%2Finsights_image_407x190%2Fpublic%2F2024-05%2FEV_Dealer_WP_Blog2.jpg%3Fitok%3DWdImk-Rs&w=1080&q=75)