Artificial Intelligence for the Front Office

With multiple systems and workflows involved, selling a car is complicated. AI is rapidly changing the automotive retail landscape, and CDK integrates AI seamlessly and responsibly to enhance existing workflows — including the Front Office.

graphic representation of AI

Increased Efficiency

Free up your staff for high-value tasks and enable your Sales teams to be more productive.

Simplified Lead Management

Streamline the process of identifying, qualifying and following up on leads, while increasing conversion opportunities.

Enjoyable Customer Experience

Give customers quick, personalized, relevant responses to their inquiries — regardless of the time of day or how busy the dealership is.

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AI-Powered CRM Helps McGovern Auto Flourish

Hear how we helped improve their business. Then see what we can do for you.

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"

We’ve seen the percentages that we want — closing percentages, appointments-set percentages — go up.

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Regional VP • Zak Casey, McGovern Auto Group

Drive Front Office Efficiencies with AI

AIVA (Artificial Intelligence Virtual Assistant)

Helps dealers provide quick, personalized, conversational responses to consumers in real time for an enjoyable consumer experience and provides a consistent, automated lead follow-up process.

AI-Assisted Equity Mining

Predictive modeling provides dealers a marketing list of opportunities with a scoring model of propensity to buy based on multiple data points and customer-specific purchase cycles.

Streamlined Customer Data

Combine customer information across multiple systems through machine learning, improving data hygiene and forming a more complete picture of your customers.

F&I Predictive Forms

Use data from past deals to suggest forms to use for similar deals in the future.

Recent Insights

Dig Deeper Into Your Fixed Ops Digital Toolbox.

Dig Deeper Into Your Fixed Ops Digital Toolbox

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Car Buyer Satisfaction Tanks in June

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CDK’s three years of tracking car shoppers’ opinions on the purchase process has never seen a monthly drop as large...
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How Car Dealership Photography Can Maximize Vehicle Sales.

How Car Dealership Photography Can Maximize Vehicle Sales

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Road Tripping and Overcoming EV Range Anxiety.

Road Tripping and Overcoming EV Range Anxiety

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Don’t Flub the Dealership Test Drive.

Why Dealerships Can't Afford To Flub the Test Drive

Nearly everyone who buys a car takes it for a test drive before they close the deal, 91% of all car...
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How A I Can Help Secure Your Dealership Service Marketing Spend.

How AI Can Help Secure Your Dealership Service Marketing Spend

U.S. auto dealerships spent $4.46 billion in advertising expenditures last year, averaging thousands per month per dealership. Advertising expenses aren’t...
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Inventory Dip Alters One Crucial Metric in May

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Inventory picked up slightly in May but still remains lower than what was witnessed last year. Overall, shoppers are just...
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How to Spot Generative A I in Automotive Retail.

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How Dealership A I Tools Can Help Service Team Productivity.

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Make Your Entire Dealership’s Phone System Smart.

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