Artificial Intelligence for the Front Office

With multiple systems and workflows involved, selling a car is complicated. AI is rapidly changing the automotive retail landscape, and CDK integrates AI seamlessly and responsibly to enhance existing workflows — including the Front Office.

graphic representation of AI

Increased Efficiency

Free up your staff for high-value tasks and enable your Sales teams to be more productive.

Simplified Lead Management

Streamline the process of identifying, qualifying and following up on leads, while increasing conversion opportunities.

Enjoyable Customer Experience

Give customers quick, personalized, relevant responses to their inquiries — regardless of the time of day or how busy the dealership is.

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AI-Powered CRM Helps McGovern Auto Flourish

Hear how we helped improve their business. Then see what we can do for you.

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"

We’ve seen the percentages that we want — closing percentages, appointments-set percentages — go up.

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Regional VP • Zak Casey, McGovern Auto Group

Drive Front Office Efficiencies with AI

AIVA (Artificial Intelligence Virtual Assistant)

Helps dealers provide quick, personalized, conversational responses to consumers in real time for an enjoyable consumer experience and provides a consistent, automated lead follow-up process.

AI-Assisted Equity Mining

Predictive modeling provides dealers a marketing list of opportunities with a scoring model of propensity to buy based on multiple data points and customer-specific purchase cycles.

Streamlined Customer Data

Combine customer information across multiple systems through machine learning, improving data hygiene and forming a more complete picture of your customers.

F&I Predictive Forms

Use data from past deals to suggest forms to use for similar deals in the future.

Recent Insights

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3 Ways Dealers Use Automotive Inventory Management Software

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How COVID 19 Strategies Can Help Dealers Pivot in 2025.

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The Evolving Role of the E V Salesperson in 2025.

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How Generations Like to Buy Electric Vehicles. Online versus In Person.

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Car Shoppers’ Aversion to Sharing Their Info Online.

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