CDK Global Reimagines the Dealer Workspace with Voice Connect
Cisco's Webex Calling to increase mobility and efficiency for dealer sales and service
HOFFMAN ESTATES, Ill. – Oct. 17, 2022 – As consumers continue to work, shop, and interact both in-person and virtually, dealerships are elevating personalized, around-the-clock service that their customers have come to expect whether they’re on site or on the go. CDK Global Inc., a leading automotive retail software provider, will now offer auto retailers a cloud-based, AI powered collaboration solution with Voice Connect, a fully integrated communication system with mobile capabilities using Cisco’s cloud-based Webex Calling platform.
Through CDK’s Collaboration Solutions, Voice Connect provides dealerships the flexibility and simplicity to connect and engage with their customers from any location to manage and recover calls, drive opportunities, and improve response time, effectively strengthening an auto retailer’s reputation and trust. Voice Connect’s “work from anywhere” platform supports mobile workspace for remote workers, dealership lots or an entire dealer campus, all accessible on one cloud database.
“Customers want a modern dealership experience throughout their shopping-to-vehicle buying journey, and an integrated phone system helps provide auto retailers with a competitive edge for success in an evolving marketplace,” said Anu Roberts, Senior Director, Product Marketing of IT Solutions at CDK Global. “Through CDK Voice Connect, dealership staff can move freely between text, video and chat to optimize workflows and provide customized service in the consumer’s preferred mode of communication.”
According to CDK market research, nearly 90% percent of all dealer-to-consumer transactions begin with a call into the dealership. With CDK’s Voice Connect, auto retailers can build customer relationships through the following services:
- Voice Connect fully integrates with CDK’s DMS/CRM systems to help dealers quickly access information and provide a better, personalized experience on every call.
- Mobility services extend your business line to the devices you use daily (mobile phone, pc, tablet) to keep you connected while providing you the flexibility you need.
- Utilizing Webex Control Hub, the receptionist console simplifies the administration process with an easy-to-use dashboard for managing customer calls and relaying calls to specific departments in a seamless transaction.
- Dealership employees can transition their discussions with customers from calls to video interactions using built-in video capabilities for virtual shopping and services (e.g., repairs) for an enhanced experience.
- An open API-based collaboration platform that promotes innovations and bring additional integrations out quickly to help you be more efficient while keeping pace with consumer demands.
“Auto dealerships are a great example of an industry using digital transformation to add more personalization into the customer experience, making the car buying experience better for everybody,” said Lorrissa Horton, Senior Vice President and General Manager of Webex Calling and Contact Center at Cisco. “We’re excited to see how our partnership with CDK Global is delivering results for this industry.”
Joe Bell, vice president and general manager of IT Solutions Product and Technology at CDK Global, will discuss Voice Connect’s capabilities at Cisco’s WebexOne online event on Oct. 25-26, 2022. For more Information about CDK's Voice Connect dealer solution, please visit CDK Global Collaboration.
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About CDK Global Inc.
CDK Global is the preferred enabler of automotive commerce, delivering a comprehensive, modern dealer management software platform and suite of solutions designed to help automotive dealers and manufacturers run their businesses successfully and create great experiences for consumers. The company serves over 15,000 retail automotive locations in North America and is a subsidiary of Brookfield Business Partners, the flagship listed vehicle of Brookfield Asset Management’s Private Equity Group. Brookfield Partners owns and operates high-quality businesses like CDK that provide essential products and services and which benefit from a strong competitive position.
About Webex by Cisco
Webex is a leading provider of cloud-based collaboration solutions which includes video meetings, calling, messaging, events, customer experience solutions like contact center and purpose-built collaboration devices. Webex's focus on delivering inclusive collaboration experiences fuels our innovation, which leverages AI and Machine Learning, to remove the barriers of geography, language, personality, and familiarity with technology. Its solutions are underpinned with security and privacy by design. Webex works with the world's leading business and productivity apps – delivered through a single application and interface. Learn more at webex.com.