1 Min ReadJune 5, 2023

What Automotive Dealers Think About Artificial Intelligence (AI)

What Automotive Dealers Think About Artificial Intelligence (AI)

Artificial Intelligence (AI) seems to be on every newscast, in every headline and across social media feeds. And while it may be the hot topic for the tech crowd, car dealers have been investigating and investing in the technology for years.

In a new survey, CDK Global uncovered what dealers think about AI and found that it’s positively impacted sales, inventory management, service and parts. Nearly every area of the dealership can benefit from current and future use cases of AI.

The report also explains how dealers view distinct challenges to their business since our last AI survey in 2021. Findings also uncovered that dealers are excited about the possibility of AI improving operations throughout the store.

And don’t worry if you’re unfamiliar with all the terms or even want to know exactly what AI is because our new e-book explains it all.

Download the E-Book

Share This

CDK Global
By CDK Global
Staff

Recent Insights

It’s Time to Raise Your Sales Workflow Standards.

It’s Time to Raise Your Sales Workflow Standards

Dealership sales associates manage thousands of customer leads and close hundreds of vehicle sales every year. To do their job,...
3 Min ReadSep 22Amber Good
Dealership Desking Tactics to Win Over Modern Buyers.

Dealership Desking Tactics to Win Over Modern Buyers

Today, the ideal desking process is built around the modern retail experience that includes the work a customer does online,...
3 Min ReadSep 19CDK Global
EV Confusion Carries On

EV Confusion Carries On

As automakers continue to churn out electric vehicles (EVs) to compete with Tesla, the share of EVs keeps building. Yet,...
2 Min ReadSep 12CDK Global
Talking About a Different EV Bubble

Talking About a Different EV Bubble

The elevation of electric vehicles (EVs) to the top of the automotive food chain has been taking its time. On...
3 Min ReadSep 12Barb Edson
Plug in Hybrids Remain a Solid Bridge to electric vehicles.

Plug-In Hybrids Remain a Solid Bridge to EVs

Electric vehicles (EVs) are here and more are coming to get the world to a zero-emission future. But the slow...
3 Min ReadSep 12David Thomas
Buying a Car Gets Only Slightly Easier in August.

Buying a Car Gets Only Slightly Easier in August

July saw some of the biggest drops ever in our monthly Ease of Purchase Survey. Buyers were frustrated across the...
3 Min ReadSep 5David Thomas
Avoid Top Online to In Store Modern Retail Mistakes.

Avoid Top Online-to-In-Store Modern Retail Mistakes

Are your sales managers and employees fumbling with buyers who prefer to do some of the purchase steps online? Or...
3 Min ReadSep 1CDK Global
Modern Retail Benefits Dealers and Puts Customers in the Driver’s Seat Faster

Modern Retail Benefits Dealers and Puts Customers in the Driver's Seat Faster

Buying a vehicle is a big deal. Even the most routine car sale requires a series of steps including research,...
4 Min ReadAug 30CDK Global
How an Automotive CRM Can Enhance the Customer Experience

How an Automotive CRM Can Enhance the Customer Experience

The journey to purchase a car is ever evolving, and the spotlight is shining bright on customer experience. Believe it...
3 Min ReadAug 21Jessie Hammonds
Dealers Aren't Speeding Up Sales

Dealers Aren’t Speeding Up Sales

For the past year, CDK Global has been surveying car buyers each month to gauge how easy the car buying...
3 Min ReadAug 17David Thomas