2 Min ReadOctober 4, 2022

The Importance of Security Awareness Training

The Importance of Security Awareness Training

The challenge of maintaining your dealership’s cybersecurity extends beyond the technical realm to include a critical layer of personal responsibility. One of the top hazards that dealerships around the nation confront are people and their activities, yet few dealers have a well-developed program to manage this human risk. You might be surprised to learn that 85% of data breaches are caused by the “human element”. So, what can dealers do to help minimize risk?

Have no fear, Security Awareness Training is here! Through the implementation of a comprehensive Security Awareness Training Program, dealers can identify the biggest human risks to their dealership as well as the key behaviors that can be enabled and altered throughout the dealership to manage those hazardous online attacks.

1/4 employees acknowledge falling for a phishing email while at work

Security Awareness Training (SAT) drastically improves employee awareness of threats and their ability to identify when hackers are trying to trick them. After all, 1 in 4 employees acknowledge falling for a phishing email while at work. Once they become aware and trained that hackers are out there trying to fool them, dealer personnel can spot these scam emails and take necessary action by deleting the email or not clicking a link.

The fundamental components of a strong Security Awareness Training Program, which are sure to position your dealership for success when it comes to cyberattacks, are outlined below.

Baseline Testing
The percentage of your users that are vulnerable to phishing can first be determined by testing your personnel.

Education
All employees should be required to complete in-depth training that includes interactive modules, videos, games, posters and newsletters.

ROI Reporting
See the results from employees that have completed training through enterprise-strength reporting, including stats and graphs for training and phishing. Leaders can evaluate these findings and take the necessary action with employees who do not pass.

Simulated Phishing Attacks
Use completely automated simulated phishing attempts to test the education that has been provided. This will help your employees be more aware of what a cyberattack can look like.

Any cybersecurity strategy adopted by a dealership must consider its weakest point: its employees. If the necessary education is provided and mandated — and leadership makes sure that employees take it seriously — employees can be ready to respond to attacks. Security Awareness Training not only gives dealerships peace of mind that their employees understand what needs to be done to lessen ransomware, phishing and social engineering, it also ensures that the dealership is compliant with the new FTC Safeguards Guidelines. If your dealership is looking for help with adopting a successful Security Awareness Training program, click the link here to see what we can do for you.

Share This

Jessie Hammonds
By Jessie Hammonds
Product Marketing Manager

Jessie Hammonds is a product marketing manager at CDK Global. Jessie is eager to assist dealerships to transform and create continued success in today’s hybrid world.

Recent Insights

Ease of Purchase Hits New High in February

Ease of Purchase Hits New High in February

Despite hurdles when it comes to affordability, more car buyers said it was easy to complete their purchase in February...
2 Min ReadFeb 27David Thomas
That’s a Wrap. Takeaways From N A D A 2024.

That’s a Wrap: Takeaways From NADA 2024

The camaraderie and partnership that comes with being at NADA were in full effect at this year’s show in Las...
3 Min ReadFeb 19CDK Global
Buyers Take the Wheel for Car Sales in 2024.

Buyers Take the Wheel for Car Sales in 2024

After three years of dramatic post-pandemic market swings, buyers in 2024 are poised to take back the wheel with plenty...
3 Min ReadFeb 13CDK Global
What’s the Key to Win the Automotive Service Wars.

What’s the Key to Win the Automotive Service Wars?

Although 2024 is shaping up to be a buyer’s market, new and used vehicles continue to be painfully expensive for...
3 Min ReadFeb 9David Thomas
Friction Points 2024

CDK Releases the Friction Points 2024 Study

The automotive industry has returned to somewhat of a pre-pandemic state at the end of 2023, but car buyers are...
1 Min ReadFeb 1CDK Global
The Game Changing Value of an Automotive C R M.

The Game-Changing Value of an Automotive CRM

The automotive industry is known for its love of acronyms and buzzwords. Most of the time we see dealers change...
4 Min ReadFeb 1Amber Good
Busting the Top Five Myths About the American Car Dealer.

Busting the Top Five Myths About the American Car Dealer

When you live and breathe the industry you work in, you tend to get a little protective of your colleagues...
5 Min ReadJan 29Barb Edson
Service Shopper 3 point 0 white paper.

What’s Changed in Service Shopper 3.0

Winning over a shopper is difficult for any type of retailer. Securing someone’s business looking to service their car however,...
1 Min ReadJan 12CDK Global
F and I Manager Tips. Hidden Opportunities in the Service Department.

F&I Manager Tips: Hidden Opportunities in the Service Dept

At first glance, the F&I and Service departments may seem worlds apart. Yet, both departments are critical linchpins in connecting...
4 Min ReadJan 12Saundi Crandall
New Cars Easier to Find, Bolstering Buyer Attitudes.

New Cars Easier to Find, Bolstering Buyer Attitudes

Car buyers raced against the clock to secure deals before the end of the year while inventories and incentives were...
2 Min ReadJan 3David Thomas