The 6 Step Training & Implementation Process
Our team of implementation specialists works with you and your staff to ensure your project runs smoothly, communication is clear, and disruption is as minimal as possible.
We start by laying the groundwork. We identify your business goals, review project scope, and assign dealership project contacts and the right CDK team.
Timelines are planned out, as we align with you on training plans and specifications for each dealership department.
Before go live, we complete pre-installation training, configure networks, migrate and convert data, and run Business Alignment Workshops. We confirm your hardware, forms, and setups.
As we go live, dedicated professionals support your team during the transition with hands-on coaching and progress tracking of team training.
All outstanding issues are assessed and resolved and management reviews are conducted prior to transitioning you to your post-installation support team.
Your dealership will continue to have training support available, so you can stay on track with ongoing training, with consulting services available if you need additional support.
Customer connected. Dealer driven.
This is CDK Global
Some are afraid of change. Not us. Change is exciting. We want to be a part of it and help shape the future at a global and local level.
From creating an open platform to build better connections between manufacturers, dealers and customers to providing solutions for every touchpoint of a customer’s purchase and ownership experience. We’re committed to doing this together and exploring all of the endless possibilities that exist across all automotive and related industries.