Tracking customer contact across multiple teams can be complex and difficult. Lightspeed CRM makes this easy with follow up per department.
Hold employees accountable for commitments made to customers.
Improve Customer Satisfaction
Customers get communicated to at the right time with the right information.
Work as a Team
With all departments working together and viewing other departments communications, separate departments can work as one team.
Follow Up Features
Keep track of follow up in every department. Appointments, calls, tasks, emails and texts can all be tracked to verify customer communication across the entire dealership.
Open and Closed
Track open and closed follow up in desktop widgets that allow you to verify today’s follow up, overdue and what’s been done, from the list views you can easily see all last and next follow ups, helping you keep your teams accountable.
View all employees appointments with customers in the daily calendar widget and whether they are confirmed or have showed and whether they are still in the showroom.
Easily track follow up with multiple stores allowing a BDC to view all the information and update in one place.
Each department can track their own follow up and managers can view all employees of a department in order to track their group and verify that they’ve done their jobs.