Identify improvements to your service processes with a feedback tool lets customers tell you how to boost your RV dealership’s sales and CSI scores.
Adjust in Real-Time
Instant negative response alerts enable on-the-spot service resolutions.
Automation enables staff to focus on business development.
See the Big Picture
Optimize service with direct response performance analysis.
CSI Surveys Features
Lightspeed CRM equips your RV dealership with the resources to easily follow-up with customers on every repair order so you can glean more insights, make performance improvements, and provide better service.
Automated Survey Creation
Create custom surveys to fit your dealership needs. Automatically send email questionnaires after each closed repair order.
Gather more valuable insights with holistic and individual response analysis and direct note recording on customer profiles.
Negative responses are automatically delivered via email so staff can focus on facilitating faster resolutions for better service.