Service Operations

An active service team is key to keeping customers satisfied. Track your service department with LightspeedEVO to ensure your techs are busy, repairs are efficient, and customers are well-served.

Set Productivity Standards

Track working hours, review billing totals, and pull up service summaries instantly.

Encourage Repeat Customers

Locate necessary parts faster, send email updates, and streamline transactions.

Improve Efficiency

Keep your focus on motorcycle and ATV repairs instead of costly delays and issues.

Service Operations Features

Strong customer support, quality repairs, and efficient service all add up to a healthy dealership. CDK’s LightspeedEVO gives you the tools you need to secure customer loyalty and nurture relationships beyond the initial sale.

Complete Service Cycle Tracking

Optimize technicians’ work time with drag-and drop functionality that lets you quickly retrieve a summary of current orders and estimates, service time comparisons, and service billing assessments.

Accurate Repair Orders

Generate repair orders on demand, update orders in real time, and track estimates easily. Assign multiple labor rates for vehicles, techs, or processes, or assign multiple technicians to one labor line.

Enhance Customer Service

Integrate service and parts data flows, send customer emails right from LightspeedEVO, and complete more repair orders with powerful parts locator tools.

Warranty Claim Tracking

Retrieve and easily view the status of warranty claims, print and submit reports to the OEM, and instantly access current warranty information.

CSI Survey

Add CDK’s Lightspeed CEM to produce custom surveys, track individual responses, set automatic notifications that alert you to negative feedback, and create escalation trees.

Integrated Credit Card

Add CDK’s Integrated Credit Card managed service to eliminate payment entry errors and speed up processing times, helping you preserve your bottom line across transactions.