CSI Surveys

Improve customer engagement and build a thriving dealership. Let customers tell you how to increase your CSI scores with a feedback tool designed to unlock insights and raise satisfaction.

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Stay Informed
Stay Informed
Make better decisions with feedback that identifies what you’re doing well and what can be improved.
Facilitate Resolutions
Facilitate Resolutions
Negative response alerts allow real-time solutions.
Focus on Business
Focus on Business
Time and effort is saved with automation, allowing staff to focus on critical business matters.
CSI Surveys Features
Make adjustments and service improvements from valuable insights delivered straight from customer responses and follow-ups.
Automated Survey Creation
Automated Survey Creation
Customize your survey questions and automatically send an easy-to-complete feedback form to all of the customers that have completed a transaction with your dealership.
Survey Reporting
Survey Reporting
With Lightspeed CEM, your team can uncover additional insights thanks to total visibility into total and individual responses. In addition, they can add notes directly to customer records.
Satisfaction Maintenance
Satisfaction Maintenance
Get automatically notified about negative feedback, so you can stay proactive and maintain a reputation for quality service.

Interested in CSI Surveys?