CDK Global and Tethr It Now to Offer Heavy Equipment Dealers Access to Virtual and Instant Customer Support
Hoffman Estates, IL - May 13, 2020 - CDK Global, Inc (Nasdaq: CDK) Heavy Equipment, a leading provider of integrated information technology solutions to the heavy equipment retail industry announced today a new partnership with Tethr It Now, a real-time video calling platform that connects experts with users to troubleshoot technical problems.
The collaboration will provide CDK Heavy Equipment customers with an enhanced virtual customer experience. The integration of Tethr It Now with the CDK Heavy Equipment DMS platform is a first for the heavy equipment dealer management software industry. With this integration, customers can connect virtually for remote troubleshooting of mechanical and operational issues with machines. It can also be used for safety, remote inspections and providing technical support from afar which allows master technicians to train junior technicians.
“We are excited to integrate our CDK Global Heavy Equipment platform with Tethr It Now so dealers can improve the uptime for their customers,” said Kris Denos, vice president and general regional manager of Recreation and Heavy Equipment at CDK. “This partnership represents another way we are investing in products that meet our customers’ needs now and position our customers for success in the future.”
Tethr It Now is the fastest and easiest way to provide employees and customers with expert virtual augmented reality support. Dealers are able to connect with support teams in less than five seconds with only an internet browser and mobile device. Users do not need to download apps or wait for installations to access a video call with enhanced augmented reality features. Customers will be able to launch video calls within the CDK Heavy Equipment DMS with single sign on capabilities.
“Using the Tethr It Now remote video and augmented reality platform can reduce troubleshooting times by over 60 percent. That directly translates to more uptime, which is critical for customer operations,” said Sam Hampton, CEO of Tethr It. “In our current environment, it is important to enable OEMs and dealers with new technology that allows seamless and continuous support of their operations.”
CDK Heavy Equipment has 37 years of experience in adapting to the quickly changing needs of this industry. CDK continues to invest strategically to deliver solutions to Heavy Equipment dealers that will enable them to become more innovative, profitable and self-sufficient in this unprecedented time. CDK Heavy Equipment also offers the following solutions that can help dealers and their customers during the pandemic including IntelliDealer enhancements, CDK MyDealer Access, CDK ID MobileAccess and Service Connect.
About CDK Global, Inc.
With more than $2 billion in revenues, CDK Global (Nasdaq: CDK) is a leading global provider of integrated information technology solutions to the automotive retail and adjacent industries. Focused on enabling end-to-end automotive commerce, CDK Global provides solutions to dealers in more than 100 countries around the world, serving approximately 30,000 retail locations and most automotive manufacturers. CDK solutions automate and integrate all parts of the dealership and buying process from targeted digital advertising and marketing campaigns to the sale, financing, insuring, parts supply, repair, and maintenance of vehicles. Visit cdkglobal.com.
About Tethr It
Tethr It is a leading video and augmented reality platform for the heavy equipment industry. Tethr It helps reduce troubleshooting times for field service and product support call center applications. We are a leading supplier of technology supporting several global OEM’s and their dealer networks. The solution focuses on a fast and seamless way experts connect to those who have a mechanical issue or operational question about their machine. The platform does not require an APP download or login credentials allowing for a quick connection across all mobile devices. Visit tethrit.com.
CDK Global Media Contact:
Sr. Director, Corporate Communications
Tethr It Media Contact:
Jacob Lewis, Principal