Service Operation

When your service department is humming along, repair techs are busy, repairs are efficient, and customers are happy. Track your complete service cycle for a greater chance of seeing your support and loyalty numbers grow.

Measure Productivity

Monitor exact time worked, compare billing amounts, and get an instant service overview.

Enhance Customer Service

Find parts with data integration, update customers via email, and simplify credit processing.

Improve Efficiency

Keep your focus on boat repairs instead of payment errors or server issues.

Service Operations Features

Sales matter, but quality repairs and support are crucial to secure lasting customer loyalty and grow lifetime customer value. CDK LightspeedEVO gives you a comprehensive set of tools to retain a healthy customer base.

Complete Service Cycle Tracking

Assign technicians with drag-and-drop functionality and get an instant overview of all current orders and estimates. See exactly how long a technician spends on a job, and compare it to what’s billed.

Accurate Repair Orders

Create repair orders quickly using standard jobs, and quickly update and track estimates and orders. You can even assign multiple labor rates for vehicles, technicians, or processes, or assign multiple techs to one labor line.

Enhance Customer Service

Integrate service and parts data so you can find parts faster and turn jobs around sooner. You can even send email updates to customers directly from Lightspeed EVO.