Keep your customers satisfied and boost you CSI scores with a feedback tool designed to augment engagement levels and enhance the dealership experience.
Automated tasks free up staff and keep the focus on business.
Improve Customer Satisfaction
Direct feedback provides lets you know where you’re succeeding — or not.
Managers are instantly alerted to negative responses to facilitate quicker resolutions.
CSI Surveys Features
Lightspeed CRM empowers your marine dealership with the survey tools you need to follow-up on every closed repair order. With it, dealers can get insights from each repair service, laying the foundation for real, measurable improvement.
Automated Survey Creation
Automatically create surveys after repair orders are closed, featuring your own survey questions. In addition, dealers can customize survey sent via email to fit their business needs.
Get an in-depth look at both overall and individual responses and record notes directly to customer records. With Lightspeed CRM, you have the tools to get more insight from the feedback you receive.
Automatically receive email notifications for negative responses so your staff can work quickly to build escalation trees and provide excellent service to unhappy customers.