Insights

Most dealerships use a Business Development Center (BDC) to help fill the pipeline for vehicle sales. But a much smaller number of dealers take full advantage of a BDC to deliver more Service business. Read This Insight

Easy fixes. Top 3 communication tweaks to improve your customer experience. Read This Insight

Communication with customers is critical to your success. Providing the right tools can make all the difference. Read This Insight

Computer hackers are unauthorized users who break into computer systems, often to steal information for financial gain. Organizations that fail to protect information can be held liable for breaches and losses and can be fined or sued. Read This Insight

Auto dealers gain success through a personal touch – The Value of Personalization. Effective customer communication is key for dealerships – especially for the sales and service departments. Read This Insight

Huron Tractor has been a CDK Global Heavy Equipment dealer management customer for 33 years. Read more about how Huron used Payworks Integration to further improve efficiency at their dealership.

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A few weeks ago you invested quite a bit of time and money on training your dealership staff on the "latest and greatest" — whatever that might be — new sales techniques, customer service protocols, technology, etc. Good for you. Read This Insight

Low network speeds. Constant Outages. Downtime. Can you relate? These are just a few of the challenges Lyle Machinery faced in running their day-to-day business. Read This Insight

It's no surprise that dealers are focused on selling cars and keeping their customers happy. That's what you do. But what most dealers don't realize — or at least aren't thinking about — is the fact that some of their biggest headaches can come from a piece of paper.

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