Insights

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Blogs
by CDK Global |
Forrester's recent report on "The Age of the Empowered Customer" really gets you thinking. Chief Customer Experience Officer, Tony Graham penned his thoughts about what the auto retail industry can do to serve customers in this new era. More
Blogs
by CDK Global |
The car buying process can feel complicated and overwhelming, leading the deal to fall apart. Using data from our 2018 study on recent post-purchase or in-market car shoppers, CDK has identified six major points of contention for consumers. More
White Papers
by CDK Global |
Many dealerships set up their networks using consumer-grade equipment purchased at big box stores. It's the same solution that people use to connect to the internet in their homes. However, the growth of mobile applications and back-office systems is more than these low-performing networks can handle. More
White Papers
by CDK Global |
When McGuire Chevrolet Cadillac started taking full advantage of their Business Development Center (BDC), the impact to their Service business was dramatic. More
Infographics
by CDK Global |
You’ve been hearing all about it: data. But, now that you’ve got it, what should you do with it? Check out our latest infographic on why it’s important to understand your data. More