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Blogs
by CDK Global |
A recent NADA study showed that profitability on both new and used vehicles is dropping and, as a result, dealers are making less and less on their vehicles. More
Blogs
by CDK Global |
Forrester's recent report on "The Age of the Empowered Customer" really gets you thinking. Chief Customer Experience Officer, Tony Graham penned his thoughts about what the auto retail industry can do to serve customers in this new era. More
Blogs
by Tess Karesky |
The car buying process can feel complicated and overwhelming, leading the deal to fall apart. Using data from our 2018 study on recent post-purchase or in-market car shoppers, CDK has identified six major points of contention for consumers. More
White Papers
by CDK Global |
Service Connect is the FASTEST way for you to get CDK Support — AND it’s much faster than the phone. There's no waiting on hold, trying to remember your CMF number or wading through endless prompts. There’s so many great advantages of Service Connect, but here are the top 10 things you need to know. More
White Papers
by CDK Global |
When McGuire Chevrolet Cadillac started taking full advantage of their Business Development Center (BDC), the impact to their Service business was dramatic. More