Insights

One of the advantages of having loyal, long-term customers is referrals, but getting more referral business is not always easy. In fact, a recent study of 1,000 car buyers found that 71% of participants purchased or leased their most recent vehicles from a new dealership—one they hadn’t bought from before. Find out what you can do to change the trend.

As the world goes wireless, think about your dealership and the network infrastructure you have in place. Picture your dealership five years down the road. Ten. It’s easy to see how hard-wired desktop computers are becoming extinct. Wireless is certainly the future of dealerships, but mistakes could cost you.

Every dealership has a certain level of employee turnover. Sometimes that loss isn’t the worst thing in the world, but sometimes it can devastate a dealership. How do you know what will happen when someone leaves your dealership as an employee? Well, it all depends on the kind of person you lost.

Existing wireless infrastructure might work fine when your dealership has two or three tablet users ... but once your dealership embraces all the benefits tablet technologies have to offer, you’ll need to replace existing wireless infrastructure to support the 20, 30 or more mobile users.

The Problem: Your accounting is a mess.  Nothing is right.  You cannot rely on any number in either your Profit and Loss statement or your Balance Sheet.  The bank will no longer accept a statement from you, but rather asks for one from your accountant.  And your accountant?  He More

Service departments across the country are finding ways to increase sales over last year. Find out the 5 things they are doing differently.

Russ and Randy, my cousin’s boys, are twenty years younger than me, and we had gone separate ways years ago after leaving the farm. But at a family reunion in Flagstaff recently, there they were. More

So you’ve got the stock on the shelves, traffic is good, and sales for the season are looking alright. Black Friday was up for the V-Twin guys, and it was down a bit for the Metrics, but looks like we might make it up as we move towards New Years.

Maybe.

OK. Business is coming back, and it’s time to get back to running it instead of worrying about it. And I want you to remember all the horror stories you have ever heard about internal theft because it is back too. And big time. So let’s have a quick review here.