Insights

Stay on top of trends with insights that will help you drive profit for your dealership and keep your skills and knowledge moving forward.

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man and woman in service department
Blogs
by CDK Global |
Delighting a customer is not an easy feat. It takes teamwork, creativity, and consistency from the entire dealership to make a new or existing customer to feel valued and appreciated. Trying to “wow” a customer may not always be necessary. Read This Insight
Are there ways to accelerate your business when the economy slows down?
Blogs
by CDK Global |
Economies go up and down and businesses have to adjust to keep up. Of course, there are a few rare recession-resistant businesses out there, but we all know dealerships aren’t one of them. When things get tough, consumers hold on to cars longer and either decline customer-pay labor, or go to independent shops when they need work done. There are ways to keep your business moving forward, but it requires planning ahead and a robust Service center process. Read This Insight
Important Questions to Ask Cloud Providers  to Ensure Data Security
by Robert Rostamizadeh |
Enhanced security is one of the most compelling reasons for businesses to convert to cloud technology. Of those surveyed in the Dresner Advisory Services’ 2019 Cloud Computing and Business Intelligence Market Study, small businesses (100 employees or less) demonstrated greater confidence in the cloud’s ability to deliver meaningful security benefits than any other business category. Read This Insight
Communications Solutions Ebook
White Papers
by CDK Global |
With good communication — both with your customers and employees — you can grow your business and increase sales. This white paper is packed full of statistical data to help you realize areas of communication growth and the latest communication trends in automotive dealerships. Read This Insight
Keys to Winning in the Service Department
Blogs
by Zac Stringam |
“I have a friend/family member who is a mechanic and can fix that for me.” “I’ll take my car to the shop down the street from my house.” How many times have you heard your customers say this? And when customers say this, what can you do to keep the service business? Read This Insight