We are definitely in unprecedented times. From restaurant and bar closings, to working and schooling at home, this is something most of us have never seen before. With the recent shelter in place extended through April 30, this is not going away anytime soon.
Dealers are in the people business and need to ensure their customer experience matches expectations. Customers want and need to build relationships with people at the dealership to validate their purchase decision.
Mills Chevrolet in Davenport Iowa, a family-owned business for over 50 years increased efficiency and customer retention with CDK Service and their “customer-first” way of thinking.
Chances are, some of the best experiences you’ve had in your life were personalized just for you. Today’s consumers demand more customized experiences, whether it’s ordering a cup of coffee, planning a vacation, streaming a movie, or buying a car.