Dealers are in the people business and need to ensure their customer experience matches expectations. Customers want and need to build relationships with people at the dealership to validate their purchase decision.
A large percentage of your business relies on your network. From the Service bay to the customer lounge to your Dealership Management System (DMS) and other business-critical applications, your dealership relies on a high-performing network.
A good customer experience is valued by dealers and customers alike. The creation of customer experience roles helps dealers attract and retain not only customers, but also valuable female talent.
At CDK Global, we're taking action to serve you and your business during this COVID-19 crisis. Our Customer Delivery team is working hard to ensure that your business does not have to skip a beat.
Coronavirus and COVID-19. These two terms meant nothing to us a few weeks ago. Now, they're having an extraordinary effect on our country. Unprecedented is also becoming a more common word, due to restaurant and bar closings, working and schooling at home and rising unemployment rates.