Insights

Just as the internet changed the landscape of traditional advertising and media, COVID-19 and social distancing requirements are changing the way consumers expect —and need — to buy a car. Read This Insight

Do you know what your monthly average productivity is by Technician? How can you maximize productivity and improve utilization to empower your dealership and keep customers coming back? Read This Insight

Dealers are in the people business and need to ensure their customer experience matches expectations. Customers want and need to build relationships with people at the dealership to validate their purchase decision. Read This Insight

Service workflows have changed dramatically to meet the demands of customers. Are you optimizing for maximum profitability while delivering an excellent service experience? Our latest video can help. Read This Insight

Operating an RV dealership is a lot like operating a fast-moving vehicle with a trailer in tow. You always need to stay focused on the changing road conditions while checking your gauges and mirrors. Read This Insight

With so many transactions occurring at your dealership on a daily basis, organization, storage and backup are critical. Read This Insight

Now that boat show season is here, it’s time to take a look at your Service department and make sure you have the proper tools and processes in place. Is your Service department prepared? Read This Insight

Service has always been a key profit center for any dealership, and it can be your savior as sales ebb and flow. In today’s evolving landscape, technology provides the options you need to adapt your workflow and meet the varying needs of your customers. So, what exactly does that look like? Read This Insight

Christopher Hauck, Recreation Group product manager for CDK Global Lightspeed recently met with the RVDA to outline what Lightspeed is doing to help RV dealers — and the manufacturers whose products they sell — reduce their repair event cycle times (RECT) to increase customer satisfaction. Read This Insight