Insights

Christopher Hauck, Recreation Group product manager for CDK Global Lightspeed recently met with the RVDA to outline what Lightspeed is doing to help RV dealers — and the manufacturers whose products they sell — reduce their repair event cycle times (RECT) to increase customer satisfaction. Read This Insight

Consumers are hesitant to return to in-person car buying, so dealers need to be ready to engage virtually to compete in a dramatically tighter market for 2020 and beyond. Read This Insight

The automotive industry has yet to feel the full effects of the COVID-19 pandemic, but a recent trend of new car sales has left some dealers scratching their heads over what to do with an influx of used cars. Read This Insight

If you’re like most people, you’re probably starting to grow a little weary of phrases like “these unprecedented times”, or words like “pandemic”. But as COVID-19 continues to change our world and the way we do business, these phrases and words seem inescapable. Read This Insight

A few weeks ago, we announced that our Customer Delivery team would be continuing to install and travel where able. The intent of the new Virtual Install model was to allow work to be done remotely to ensure the health and safety of yourself, your employees and our employees while helping you get operating and functioning quickly. Read This Insight

A large percentage of your business relies on your network. From the Service bay to the customer lounge to your Dealership Management System (DMS) and other business-critical applications, your dealership relies on a high-performing network.

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A good customer experience is valued by dealers and customers alike. The creation of customer experience roles helps dealers attract and retain not only customers, but also valuable female talent. Read This Insight

At CDK Global, we're taking action to serve you and your business during this COVID-19 crisis. Our Customer Delivery team is working hard to ensure that your business does not have to skip a beat. Read This Insight

Coronavirus and COVID-19. These two terms meant nothing to us a few weeks ago. Now, they're having an extraordinary effect on our country. Unprecedented is also becoming a more common word, due to restaurant and bar closings, working and schooling at home and rising unemployment rates. Read This Insight