A good customer experience is valued by dealers and customers alike. The creation of customer experience roles helps dealers attract and retain not only customers, but also valuable female talent.
A large percentage of your business relies on your network. From the Service bay to the customer lounge to your Dealership Management System (DMS) and other business-critical applications, your dealership relies on a high-performing network.
At CDK Global, we're taking action to serve you and your business during this COVID-19 crisis. Our Customer Delivery team is working hard to ensure that your business does not have to skip a beat.
Coronavirus and COVID-19. These two terms meant nothing to us a few weeks ago. Now, they're having an extraordinary effect on our country. Unprecedented is also becoming a more common word, due to restaurant and bar closings, working and schooling at home and rising unemployment rates.
We are definitely in unprecedented times. From restaurant and bar closings, to working and schooling at home, this is something most of us have never seen before. With the recent shelter in place extended through April 30, this is not going away anytime soon.
Mills Chevrolet in Davenport Iowa, a family-owned business for over 50 years increased efficiency and customer retention with CDK Service and their “customer-first” way of thinking.
Chances are, some of the best experiences you’ve had in your life were personalized just for you. Today’s consumers demand more customized experiences, whether it’s ordering a cup of coffee, planning a vacation, streaming a movie, or buying a car.