Automotive & Heavy Truck Support

When you invest in a CDK solution, you don’t just get cutting-edge technology — you get cutting-edge support, too. Get expert help quickly with CDK Service Connect.

Start With Service Connect

Start With Service Connect

Service Connect is the fastest way to get support from our team of experts, accessible from your CDK DMS, mobile device or anywhere you have an internet connection. Forget waiting on the phone: Auto and truck dealerships have a single place where they can look up solutions, chat with experts or get connected to a dedicated CDK support professional.

Additional Support Services

The CDK team is committed to preserving your productivity and ensuring a healthy dealership workflow. That’s why we offer a range of support services that are built to deliver real results.

Laser Forms

With LaserStation Forms, your team has easy access to professional, clean, and up-to-date paperwork for service, parts, and business operations. Call us toll-free at 800-786-4416 for assistance with all your Laser printer needs.

Physical Inventory Support

Taking inventory can be complex, time-consuming, and resource intensive. With Physical Inventory Support, on-call experts are ready to help make the process a cinch. Customers can login here.

Hardware Support

Protect your investment in hardware. Take advantage of our comprehensive installation, maintenance and connectivity management system, as well as equipment pick-up and disposal. To access the Equipment Disposal Form, customers can log in here.

Support Hours

Support Hours

Our U.S. support centers are open:

  • Mon-Fri  7:00 am - 10:00 pm ET
  • Saturday  7:00 am - 8:30 pm ET
  • Sunday  10:30 am - 7:30 pm ET
  • System Emergency Afterhours (billable) 24/7/365


Reduced support hours (via Service Connect) on the following U.S. and Canadian National Holidays: 

U.S. National Holidays

  • New Year's Day 

  • Memorial Day 

  • Independence Day 

  • Labor Day 

  • Thanksgiving Day (closed, with emergency support) 

  • Christmas Day (closed) 

Canadian National Holidays

  • New Year’s Day 
  • Good Friday
  • Victoria Day
  • Canada Day 
  • Labour Day
  • Thanksgiving Day
  • Christmas Day (closed) 
  • Boxing Day

Fueled by Passion, Driven by Results

There are advantages when it comes to being a part of the CDK (UX) team. One of the many advantages is getting the opportunity to speak at UX conferences on behalf of CDK.
Steven Meyer
Manager of User Experience

This is CDK Global

Some are afraid of change. Not us. Change is exciting. We want to be a part of it and help shape the future at a global and local level.  

From creating an open platform to build better connections between manufacturers, dealers and customers to providing solutions for every touchpoint of a customer’s purchase and ownership experience. We’re committed to doing this together and exploring all of the endless possibilities that exist across all automotive and related industries.