Customer Success

Proactive, ongoing support to your dealership.
CDK Customer Success provides greater value by proactively working with you at every step of your engagement.
 

Watch the video from Kathy Gilbert, Director of Customer Success

COMMITMENT
COMMITMENT

Proactively supporting you along your engagement journey.

ENGAGEMENT
ENGAGEMENT

Improving your customer experience with dedicated resources.

TRANSPARENCY
TRANSPARENCY

Helping you fully unlock the value of CDK solutions.

Customer Success Features

CDK Global understands your need for an ongoing and consistent partnership, which is why we are shifting to a new service strategy. Customer Success ensures that your voice is heard.

EXPANDED SERVICE MODEL
EXPANDED SERVICE MODEL

Our first and most important connection is always to you. We heard you, so we built an expanded Service Delivery Model that provides proactive, ongoing support to your dealership.

DEDICATED RESOURCES
DEDICATED RESOURCES

A dedicated Customer Service Advocate aligns to your business priorities — establishing proactive engagement throughout key milestones.

UNLOCKED VALUE
UNLOCKED VALUE

We link performance KPIs to your business outcomes through our Customer Success Dashboard. You’ll get a clear view of how CDK solutions are driving your dealership forward.

Features
Why Customer Success
Why Customer Success
  • Analyze Critical Business Metrics
  • Analyze Critical Business Metrics

    Our performance and utilization dashboards display nearly 30 critical year-over-year business metrics for the dealership and the group. Anonymous benchmark data from other CDK customers shows how you stack up against your peers.

  • Receive Expertise with Customer Success
  • Receive Expertise with Customer Success

    You don’t just want support. You want expert help from people who know your business. Customer Success provides access to specialists in F&I, Sales, Service, Parts and other areas of dealership operations.

  • Partner with Performance Managers
  • Partner with Performance Managers

    On key layered applications, our Performance Managers proactively work with you monthly to discuss key business metrics and performance, and help unlock the value of our products to achieve results.

    Email CustomerSuccess@cdk.com for more information