Customer Success
Proactive, ongoing support to your dealership.
CDK Customer Success provides greater value by proactively working with you at every step of your engagement.


Proactively supporting you along your engagement journey.

Improving your customer experience with dedicated resources.

Helping you fully unlock the value of CDK solutions.
CDK Global understands your need for an ongoing and consistent partnership, which is why we are shifting to a new service strategy. Customer Success ensures that your voice is heard.

Our first and most important connection is always to you. We heard you, so we built an expanded Service Delivery Model that provides proactive, ongoing support to your dealership.

A dedicated Customer Service Advocate aligns to your business priorities — establishing proactive engagement throughout key milestones.

We link performance KPIs to your business outcomes through our Customer Success Dashboard. You’ll get a clear view of how CDK solutions are driving your dealership forward.

Our performance and utilization dashboards display nearly 30 critical year-over-year business metrics for the dealership and the group. Anonymous benchmark data from other CDK customers shows how you stack up against your peers.
You don’t just want support. You want expert help from people who know your business. Customer Success provides access to specialists in F&I, Sales, Service, Parts and other areas of dealership operations.
On key layered applications, our Performance Managers proactively work with you monthly to discuss key business metrics and performance, and help unlock the value of our products to achieve results.
Related Solutions
With CDK
Your dealership can work better, smarter and faster — you just need the right tools. Find the CDK solution that works best for your team.
Email CustomerSuccess@cdk.com for more information