IntelliDealer™ DMS Customer Care

When you choose CDK IntelliDealer™, our Customer Care CRM gives you more tools than ever to identify key clients, personalize service, and deepen the relationships that drive profits for your dealership. 

IntelliDealer™ DMS Customer Care
Serve Customers Better
Serve Customers Better
Give your best customers the service they deserve.
Protect Margins
Protect Margins
Automate your quote workflow and maintain margin discipline.
Build a Brand
Build a Brand
Intelligent marketing helps you retain loyal customers.

IntelliDealer™ Customer Care Features
With the data, insights, and analytical tools to really get to know your customers, our Customer Relationship Management (CRM) system helps you make the most of the relationships you’ve worked hard to build.
Build Customer Profiles
Build Customer Profiles
Discover who your best prospects are, and how they spend, by drilling into your valuable customer data.

Customer Call Analysis
Customer Call Analysis
Take a closer look at customer calls. Search using a wide range of criteria – call date, salesperson, category, even call purpose or result – to identify customer concerns.

List Management
List Management
Each of your marketing campaigns can be targeted to customer audiences you define, so that your customers get the right message at the right time.

Customer Portal
Customer Portal
Behavioral analytics are shown in a user-friendly interface that helps you get insights faster than ever.
Margin Worksheets
Margin Worksheets
Make your equipment quote review process consistent, efficient, and cost-effective, and ensure that every quote is put together with profitability in mind.
eMerchandise
eMerchandise
Integrated e-business applications make your dealership even more convenient to your customers.
Why IntelliDealer™ Customer Care?
Why IntelliDealer™ Customer Care?
  • Reach Customers Effectively
  • Reach Customers Effectively


    When you really know your customers, you learn more about where, when, and how to reach them, and give yourself a better opportunity to create targeted, high-performing campaigns. 

  • Gain Marketing Intelligence
  • Gain Marketing Intelligence

    Customer Care lets you see the whole picture of your customer, including information about accounts, parts, service, equipment, and rentals. Those insights help you customize and prioritize your marketing efforts.

  • Focus on Profitability
  • Focus on Profitability


    Maintain discipline on quotes and understand, customer by customer, where your business’s profits are coming from. 

    Interested in IntelliDealer™ DMS?