CDK Elead BDC

The authority in dealership BDC solutions, Elead BDC provides personal and effective 1:1 communication strategies tailored to your business needs.

ENHANCE THE CUSTOMER EXPERIENCE

Trust our BDC experts to handle every call consistently and skillfully.

IMPROVE VISIBILITY

Know where your customers are in the sales journey with reliable feedback.

GROW RETENTION & PROFITS

Turn opportunities into profit with a comprehensive communication strategy.

"The biggest benefits of going with Elead CRM are its ease of use, the integration with the call center and their support team."

Ethan A. Rossignol, GM

DARCARS Toyota of Silver Spring/DARCARS Automotive Group

Elead BDC FEATURES

Connect with customers in the way they want to communicate with quick, consistent and informative conversations focused on capturing more information to grow your business.

ALWAYS RELIABLE INBOUND BDC BACKSTOP

Ensure every incoming call is answered and properly handled with vital customer information captured for follow up with our inbound BDC managed services, including after-hours and overflow solutions.

OUTBOUND BDC SERVICES TAILORED TO YOUR NEEDS

Support your advertising investment with custom outbound BDC services tailored to fit your needs including seven different prospecting options, follow up and appointment generating calls.

TIME-SAVING SERVICE BDC SOLUTIONS

Empower advisors with more time to focus on growing customer relations and revenue, and less time to worry about handling the staggering volume of calls required to run service centers effectively.

PERSONAL, INTERACTIVE MANAGED CHAT

Connect with customers and prospects with insight-driven, custom live chat services that mirror speaking to your sales staff in person, converting web inquiries into appointments and opportunities.

DATA-DRIVEN INSIGHTS & REPORTING

Provide management with actionable insights into the health and performance of your BDC services and staff with real-time activity reporting, dashboards and analytics integrated directly into the CRM.

FEATURES

Why Elead BDC Services?

Leader in Automotive BDC Solutions

Rely on expert BDC services because the way you communicate with customers matters. With over three decades of experience, Elead BDC offers flexible and affordable multilingual BDC services with peace of mind that your calls are handled professionally, every time.

BDC Experience Matters

With multiple call centers based in the U.S., our highly trained BDC agents are recognized for their high standards of courtesy and professionalism enforced by continuous coaching, mentoring and quality control processes.

Fully Integrated BDC and CRM

Deliver exceptional experiences throughout all facets of the customer journey by tracking every BDC interaction inside your CRM, improving your communications strategy, brand, and market share.

CDK Elead BDC

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