CDK Service

Put cutting-edge technology to work for your dealership and streamline how your technicians work. With CDK Service, your team has the tools to run a profitable Service Department and create happier customers.

Optimize Operations
Optimize Operations

A single-system workflow puts all your service tools in one place.

Boost Dealership Efficiency
Boost Dealership Efficiency

Solutions that save valuable time, improve profits, and increase communication.

Provide Better Service
Provide Better Service

Give service customers a positive experience from start to finish.

Core CDK Service Components

Explore the core solutions built into our dealer-minded service package.

CDK Appointment
CDK Appointment

Make scheduling service easy. Customers can create appointments online, at any time and from anywhere. Quickly schedule service appointments for one store or the entire dealer group from a single BDC department. Turn your vehicle sales customers into customers for life by quickly scheduling their first service appointment the day they buy their car.

CDK Lane
CDK Lane

CDK Lane works seamlessly with CDK Appointment and incorporates tablets in the Service lane to enhance customer greetings. Complete the write-up process with walk-around inspections, additional service recommendations, capture a digital signature on the work order, and save into Document Archiving.

CDK Inspect
CDK Inspect

CDK Inspect creates a better vehicle inspection process. It brings together the entire CDK Service solution to maximize Service efficiency and increase revenue by ensuring consistent completions of multipoint inspections.

CDK Service Features
We designed CDK Service to be an effective and flexible toolbox for your Fixed Ops department.
Online Service Appointments
Online Service Appointments
Convenient 24/7 access keeps the customer in control. Your customers can schedule appointments on your website or from their mobile device, quickly and simply.
Powerful Tablet Interface
Powerful Tablet Interface
With tablet in hand, greet customers at their vehicle and get the info you need — easily and efficiently. Access vehicle histories and roll previously declined service items onto the repair order with one touch.
REQUEST A LYFT RIDE
REQUEST A LYFT RIDE
For the ultimate in customer service, the new Hailer feature lets you request a Lyft ride from the tablet during the write-up process, offer the customer a token/credit for a return ride back to the dealership, and automatically add the cost of the Lyft ride to the repair order
Real-Time Communication Tools
Real-Time Communication Tools
Integrate your Service and Parts departments with email and text alerts, instant messaging, and easy-to-read tracking dashboards that provide up-to-the-minute repair order updates.
Streamlined Service Upsells
Streamlined Service Upsells
Provide your customers with details about additional recommended service work, including pricing, photos and videos. Customers can then approve or decline the work from their mobile device.
eSignature Captures
eSignature Captures
Easily complete the write-up process by capturing signatures directly on your tablet. Signed work orders are saved to the Document Archiving application on your CDK Drive DMS for easy access down the line.
Additional Workplace Tools
Additional Workplace Tools
Powerful analytics help you monitor and refine service rep performance, while Service Pricing and CDK ePayments make transactions easier on staff and customers alike.
Want a BETTER OVERALL DEALER EXPERIENCE?
Customer Success, our new enhanced delivery model, unlocks the value of our products to achieve results.
Interested in Customer Success? Learn More
Customer Success
EXPANDED SERVICE MODE
We heard you, so we built a new service delivery model that provides proactive, ongoing support to your dealership.
DEDICATED RESOURCES
A dedicated Customer Success Advocate aligns to your business needs – from implementation through product utilization.
INCREASED VALUE
Link performance KPIs to business outcomes through our Dealer Dashboard.

Interested in CDK Service?