Measure your level of service, identify problems and correct them fast
Capture missed calls and missed opportunities and ensure leads are being followed-up
Increase CSI with better call management to provide the best customer experience every time.
CDK COMMUNICATION INSIGHTS FEATURES
Enhanced UI, intuitive dashboards and real-time actionable insights help you manage and recover lost calls, boosting your revenue and reputation.
Keep a pulse on your business with a quick-view dashboard detailing trends such as missed calls, long holds, excessive transfers, callbacks, and more. Quickly identify ways to improve customer outcomes.
View and compare employees' and departments' performance against communication KPIs — like missed calls, callbacks, rings before answer, and more — over time to best drive dealership performance.
Access real-time reports with automated scheduling and alerts. View call performance by dealer profit centers or individual employees. Statistics are in one place to quickly identify and correct issues.
View customer conversation history in one place for calls and texts as well as listen to call recordings to see how customer engagements are being handled. (Text reporting requires CDK Text Connect.)
In today’s competitive marketplace, you need to make sure every customer interaction is a positive one. But how can you take your mountain of data and quickly turn it into real, lasting improvement to deliver profitable, positive customer experiences?
CDK Communication Insights is an integrated solution that transforms your dealership’s omnichannel communication data into meaningful patterns, predictable trends, and actionable insights. It helps your dealership measure the level of service delivered and identify problems to quickly correct them.