Text Connect - Text Messaging for Automotive Dealers

Connect with Customers via the Dealership's Landline and Toll-free Phone Numbers


Text Connect
Text Connect lets you send and receive text messages from any internet-connected device, such as your laptop, desktop or tablet. All messages are stored in the cloud and new ones are pushed to all your devices in real time.

With Text Connect, you can:

  • Send and receive texts from regular landline and toll-free numbers
  • Send and receive texts from all platforms, including laptops, PCs, smartphones and tablets

When using your smartphone, communications arrive via a standalone app, which syncs with the web application, for easy organization.

Your employees are using their personal cell phones too often

A recent CDK study found that dealership employees use their own personal cell phones for business calls and texting 90% of the time. The bad news for you is that you have no way to measure or monitor these interactions. This is where Text Connect can help.

  • CDK “text-enables” landline and toll-free numbers phones, allowing users to send and receive texts from their PC, tablet or smartphone
  • Texts are synchronized across all devices
  • Dealer personnel use web or smartphone apps to interact with customers’ mobile devices
  • Groups of users, like a BDC, can use the same number to interact with customers to increase service continuity

The old way of calling and leaving a voicemail is quickly dying out. According to Pew Center research, 31% of dealership employees rarely use voicemail or are using it less than a year ago, and 98% of texts are opened and read, usually immediately.

Text Connect helps you communicate with customers in the way they desire and gives you the insight into your staff’s productivity that you need.

The new CDK Text Connect Store View feature gives you the ability to monitor all your Text Connect accounts, at no additional fee. Text Connect admins can now view all the text conversations between their dealership and customers, reply on behalf of an employees out sick or on vacation, monitor usage, and ensure customer messages are being addressed quickly and appropriately. Click here for more details.

The new Text Usage Report provides new reporting and analytics for Text Connect, which is included in the new Communication Insights.