Dealership Integrated Phone System

Gain a competitive edge with a single provider for your unified communications: Presence, IM, Voice, Video and Desktop Sharing.

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With CDK NextPhone, dealers can easily implement a Phone as a Service model to shift phone purchases from a costly one-time purchase to a low monthly fee. Paired with CDK Voice Connect, our cloud-based phone system, dealers get everything they need – a smart, simplified solution per user, per device!

CDK Next Phone gives dealers greater flexibility and lower costs

• Provides predictable monthly costs for greater stability and visibility
• Lower initial costs by shifting phone purchases from a capital expenditure to an operating expense
• Greater flexibility to deploy devices only as needed and as the dealership changes
• Upgrade and leverage new technologies more easily

We manage technology to allow dealers to do what they do best!

Shift from manual reports to daily insights with our communication analytics and performance management solution. Communication Insights helps your dealership measure the level of service delivered and identify problems to quickly correct them. By leveraging important communication metrics, including call volume, sales response and missed calls, you can ensure your dealership is providing the best experience in every interaction.

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Call Connect provides your dealership with local and long distance phone service by utilizing a high capacity T1 line, a router and your existing phone system.

With virtually unlimited* local and long distance calling, there’s no more guessing what your phone expenses will be each month, because Call Connect is always billed at the same determined rate. You do not have to worry about Call Connect interfering with your Internet connection, as the dedicated T1 line ensures your email and Internet connections are not impacted.

With Call Connect, you can:

• Have an accurate phone budget month-to-month with a fixed amount for local and long distance calls
• Enjoy a simple, easy-to-understand monthly bill
• Receive caller ID and 911 connectivity
• Maintain your existing phone numbers

*CDK studies indicate that dealerships average 500 minutes of usage per phone each month. The Call Connect plan provides 1,500 minutes of usage per phone, pooled by the total number of phones at your site.

Call Intelligence provides detailed reports on your phone traffic in an easy-to-read and easy-to-understand graphical format, which can help you:

• NEW! Easily listen to and classify important calls with the use of Call Review. Keep employees accountable for following up with customers and capture more qualified leads
• Report on employee attempts to return missed calls
• Run a report of all missed calls not returned and use it as a call back report
• Evaluate the effectiveness of sales responses and marketing campaigns with detailed opportunity reporting
• Make informed staffing decisions with productivity reporting, which highlights the parts of your day and week when call volumes are busiest
• Reduce phone-related expenses with cost containment reporting, which identifies frequent, after-hours, international and unnecessary calls

Access all of your reports right from your Call Intelligence dashboard.