Communication Insights

Despite how communication and technology has evolved, the majority of customers still choose to pick up the phone and call your dealership to learn more about their next vehicle. Make each of those calls an opportunity and develop your salespeople with CDK Communication Insights.

Communication Insights is a powerful communication analytics and performance management solution for dealers. Combining intuitive dashboards with real-time insights, you’ll be able to understand how employees are communicating with customers, where opportunities are missed, and ways to lead your team in delivering profitable, positive customer experiences with every interaction.

DID YOU KNOW?

of customers still call the dealership to book a service appointment rather than using the internet or any other means

of incoming sales calls are mishandled at the dealership

of the mishandled phone calls result in customer defections to
another brand

Understand Your Data With Ease

With Communications Insights, you can consolidate and simplify all of your communication data into a single, intuitive platform. View instant analytics and insights to make decisions to improve your customer service and increase profitability.

  • Compare the performance of employees and departments
  • Measure the effectiveness of campaigns and strategies
  • Review call quality for results and find opportunities for improvement
  • View customer conversation history across all channels, delivered in easy-to-understand reports

Focus on What Matters

Give your management team the freedom to spend less time pouring through data and more time investing in your salespeople. Analytics support and performance improvements will help you provide a better experience for your customers.

  • Shift your focus from administrative tasks to cost-effective decision making while managing
    group performance
  • Increase efficiency through immediate access to the data and KPIs
  • Give your customers a more responsive dealership team through faster callbacks and stronger
    on-call skills
  • Resolve problems faster with better outcomes

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For a limited time, it gets even better. Take advantage of our Voice Connect Promotion to get Voice Connect with Communication Insights in the Cloud for a low monthly rate*. Until June 30, 2018, you can get Communication Analytics and Performance Management free for six months! Get in touch TODAY to take advantage of this money-saving offer.
*Promo pricing valid with 60-month standard contract.


Are you ready to learn more about how Communication Insights can improve your team’s performance? Contact your CDK representative, or fill out the form to the right.