CDK Service

CDK Service Keeps Mills Chevrolet Going Strong

Mills Chevrolet, a family-owned dealership in Davenport, Iowa, has been in business for over 50 years. The increased efficiency they get from CDK Service—and their “customer-first” approach — help them achieve a 96% customer retention rate.

Tobias Baskind, Fixed Operations Manager at Mills Chevrolet tells you how…


The Most Advanced Service-selling System on the Market

Stop paying three different vendors for appointments, mobile write-ups and inspections. Make it easier for customers to schedule appointments online. Keep your customer pay labor hours up, and streamline your inspection and communication processes.

CDK Service is a single Service workflow solution – featuring online appointments, Service write-up, and vehicle inspection – designed to help provide you the tools needed to efficiently and profitably service customers throughout the ownership life cycle, while maintaining the highest degree of customer satisfaction.


Vehicle quality is increasing and has a huge impact on repair and maintenance throughout the vehicle life cycle. Service intervals are increasing due to powertrain technology and new lubricants. Warranty repairs, representing a significant portion of the dealer service business, are still plunging.

The bottom line: Dealers are more dependent than ever on customer-pay business as well as customer satisfaction and retention.

Source: “My Guy” State of the Industry Report Fall 2013


CDK Appointment

Give your customers the ability to schedule an appointment anytime, anywhere. Your customers can quickly and easily schedule an appointment using the dealership website, MyVehicle Customer Portal, or Sales can schedule a customer’s first service appointment before they leave with their new car.

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Gain access to additional productivity tools like:


CDK Lane (includes Appointment)

Tablets help Service Advisors provide a better customer experience. They can greet customers as they drive into the lane and perform walk-around inspections in no time. Take pictures of damage, note any concerns and upsell additional services with the tap of a finger.

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CDK Lane can also help:

  • Sell more tires with Dealer Tire Integration
  • Complete a customer repair write-up with a convenient customer eSignature that integrates seamlessly with Document Archiving
  • Provide accurate parts and labor pricing —powered by Mitchell®— for all makes and models


CDK Inspect (includes Appointment & Lane)

This package brings together our entire CDK Service solution to help maximize your service efficiency. You can automate your inspection process and streamline how you sell additional work.

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CDK Inspect also provides productivity tools like:

  • ServicePricingwith OEM-specific maintenance packages
  • Parts and labor pricing for all makes and models, powered by Mitchell




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Powerful Analytics

CDK Service also includes robust reporting tools to help management monitor and analyze Service Advisor and Technician performance, making it quick and easy for you to make better process improvement decisions in real time.




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