Great support, whenever you need it

最高のサポートをいつでも

 

Service Connect gives your team the highest quality support across all your CDK solutions. Our digital platform is convenient makes waiting on the phone a thing of the past. We have added highly rated Live Chat support to an expanded range of support services -  all available anytime, anywhere you need them.  

 

CDKソリューションに対応する最高のサポートをService Connectを通じて提供しています。デジタルプラットフォームでは、これまでのように電話がつながるのを待ち続ける必要もありませんし、また、時間や場所を問わずご利用いただけるライブチャットに対応したサポートサービスも提供しています。

At CDK Global, we provide a dedicated support helpdesk, offering both hardware and software support to all our clients. Our Support Analysts are on hand to help customers identify and solve a wide range of issues. Our clients can rest assured that they are being looked after by specialists who have a wide range of knowledge across a variety of topics.

CDKグローバルでは、専用のヘルプデスクを設置し、ハードウェアやソフトウェアのサポートを行っています。当社のサポートアナリシストは様々な問題の解決をお手伝いできますし、また、経験や知識の豊富なスペシャリストがお客様をサポートいたしますので、お客様は安心してご利用いただけます。

 

No more hanging on the phone -電話サポートの不満を解消-

We provide a wide range of support services, including Self-Help tools, Live Chat, Support Communities and Case Logging, many of which can be accessed directly from your DMS.

CDKでは、セルフヘルプツール、ライブチャット、サポートコミュニティ、ケースロギングなど、幅広いサポートサービスを提供しており、その多くはDMSから直接ご利用いただけます。

  • Forget being put on hold - Service Connect is always a mouse click away.
    サービスコネクトは常にワンクリックでサポートを受けられます。
     
  • Instant Connection - With Live Chat, the second you press Send, we're familiarising ourselves with your needs.
    ライブチャットでは、「送信」を押した瞬間にサポートチームにつながります。
     
  • Real support, right now. - Connect with the right expertise for every issue, every time.
    どんな問題であっても常に適切な専門家が対応し、必要なサポートが短時間で提供されます。

 

Fast resolution to your support issues -迅速な問題解決-

Smooth-running IT systems, in particular your dealer management system (DMS), are critical to your dealership success. Should any hardware or software issue occur, we work for a quick resolution to minimize disruption to your operations.

  • Proactive monitoring of your system hardware
  • Often, we'll know about your problem before you do
  • Our support associates are always ready to help

 

Choose from a range of innovative support solutions -革新的なサポートソリューション-

Service Connect is your helpful digital support platform, linking you to a variety of digital support services.

  • Knowledge Base: Self-help with a range of support articles and videos
  • Live Chat: Communicate directly with a support associate from your PC, laptop or tablet
  • E-Case logging: Your starting point for hardware-related issues 
  • Communities: Seek help, offer advice and network with your peers