Service Online (SOL)
Make the online booking experience quick, easy and convenient for your customers. Service Online is an online solution that personalises the booking experience and is linked directly to your workshop diary.
Make booking easy so your customers will choose your dealership.
Online booking meets the demands of today’s car shoppers.
Digital tools and communications free up staff to focus on other tasks.
Service Online helps your dealership meet the needs of car shoppers by giving them control over how and when they schedule service appointments.
Improve the customer experience from the outset by offering access to the workshop diary, which provides shoppers with real-time scheduling information and appointment availabilities.
Offer digital booking directly from your website to give your customers flexibility and control in how they schedule an appointment with your dealership.
A personalised account experience gives customers direct access to accurate pricing and service information, made possible through integration with your DMS.
Booking a vehicle's service appointment is now as easy as booking a flight or reserving a table in a restaurant. Service Online enables customers to book appointments online, at a time that suits them and your dealership.
Service Online's API structure makes it easy for customers to amend bookings, view the latest dealership offers and request additional items, like winter health checks, on top of their service. These additional sales play a big part in your dealership maintaining a healthy bottom line.
Online bookings use a live workshop diary to provide full visibility of technician availability. There is no need for a phone call to complete the booking; Service Online takes care of it all. And with 24/7* availability, your customer can book online, anytime and from anywhere. * Contingent on system uptime
At CDK, we help the automotive retail industry build a cohesive and truly seamless automotive consumer experience. We would love to explore how we might help your team.