Mobile Service Advisor
Mobile Service Advisor is a great solution for personalising and streamlining the check-in process. Sales Advisors can meet and greet by name and check-in customers on the forecourt - removing queues at the service desk reception.
Ensure customers checking in are given the service they expect.
Seamless integration and automation help reduce frustrating check-in delays.
Make vehicle inspections more transparent and simplify customer approval of quotes.
If you’re looking to personalise and streamline the check-in process, than Mobile Service Advisor is the solution for you.
Greet customers by name and confirm their booking details, carry out a Vehicle Condition Report face-to-face, and conduct a walk-around or full VHC with photos,* so everyone agrees upfront.
*Requires Wi-Fi, 3G or 4G internet connection
Review customer service history along with any outstanding reminders, discuss any work identified during the walk-around VHC, highlight any extras or offers, and add everything to the repair order.
Consolidate work and service into a single quote. Provide a total price and get approval face-to-face, capture an e-signature instantly, and review or amend the customer’s details—all from one place.
Mobile Service Advisor helps to improve the customer experience by personalising the check-in and speeding up vehicle inspections, while also creating the opportunity to build workshop revenue pipeline. Your customers feel treated like VIPs every time.
As soon as the booking is identified, the check-in process is quick and simple. Seamless integration with the DMS means no re-keying – everything is automatically written up, including captured images and the electronic signature, improving accuracy.
To complete the check-in, you can review the summary of work and service and consolidate it into a single quote on the mobile device that can be printed out for the customer.
At CDK, we help the automotive retail industry build a cohesive and truly seamless automotive consumer experience. We would love to explore how we might help your team.