Get the complete marketing solution for creating the perfect automotive retail customer experience, with all the tools you need, in one place.
Initiate multi-channel campaigns automatically at key points in the customer relationship.
Personalize customer services with automatic responses and schedules satisfaction calls.
Analyse what's working and measure ROI from your campaign dashboard.
Take control of lead generation and management and set your business up for success. Manage multiple campaigns for different brands, sites or departments from one place and keep in touch with your customers, every step of the way.
Implement campaigns across SMS, email, letter, and phone with comprehensive campaign planning, scheduling, and automated activation, reaching your audience across the customer lifecycle.
Set up automatic responses to manage inbound enquiries 24/7. Send follow up satisfaction calls, SMS, or email to check if customers are happy with you, and remind customers when services or MOT’s are due.
Automatically contact customers with campaigns at key trigger points, such as test drive follow up, service reminders or amber work follow up. Oversee and coordinate all activity from the campaign planner.
Pull up a single view of all your activity from your dashboard to report on campaign performance and conversion rates, and to monitor budgets, costs, and ROI.
Campaign Manager is everything you need to manage your marketing communications. From demand generation, to effective enquiry management and right through to loyalty and retention, Campaign Manager is here to help you develop lasting and profitable relationships with your customers.
It’s often said that it’s much easier to keep an existing customer than find a new one. Campaign Manager keeps you connected to your customer during their buying journey and throughout their ownership of their vehicle. Automatically send the right communication at the right time to help build customer trust and make sure you’re front of mind for their next car purchase.
Leads aren’t just for Sales; your workshop deserves them too. Use powerful automation to make sure you contact customers with the right message at the right time. What’s more, you can even manage customer satisfaction, with automatic alerts for poor satisfaction survey scores.
Measure the business impact with full ROI reporting, so you know what’s working and optimize your campaigns on the fly. The right technology makes your marketing smarter, not harder.
At CDK, we help the automotive retail industry build a cohesive and truly seamless automotive consumer experience. We would love to explore how we might help your team.