Let’s say a dealership has successfully overcome concerns of trust, fair pricing and convenience — and won back customers that had been previously lost to other providers. Read This Insight

A 2020 study conducted by the CDK Research and Insights Team found that 74% of customers who opted to go outside of a dealership for service would consider visiting a dealership in the future. Read This Insight

During the COVID-19 pandemic, millions of consumers became comfortable with virtual engagements. Read This Insight