What does it take to increase profitability in the Service department? Many Service Directors have tried to boost productivity and profits but still fell short of their goals. And it’s not surprising. The complexity of managing a Service department makes it challenging to step back and chart a more structured approach to growth.

Fortunately, there’s a more surefire, strategic method for strengthening your Service profits. First, understand your potential for growth. Then focus on preparing for that growth by aligning people, processes, and technology, and using your Business Development Center (BDC) to drive growth. Finally, implement tactics that help you stay the course. Only when you follow these steps can you be sure that you’re on the right track to greater profitability.

Let’s walk through each of the four actions that will get you there.