White Papers

February 16, 2018 2:22 pm
by CDK Global
Now that you’ve made the sale, how can you make sure you’ll make the relationship last with your customers? Keep the romance alive after the sale with memorable service. Continue Reading …
December 12, 2017 8:44 am
What does it take to increase profitability in the Service department? Many Service Directors have tried to boost productivity and profits but still fell short of their goals. Continue Reading …
November 1, 2017 9:09 am
The key to running a full-service auto dealership is the right communications system. Continue Reading …
October 5, 2017 1:19 am
This article is the first in a series on building a Service department that drives improved retention and profitability. This article helps set the foundation for a Service department by addressing three questions every manager should ask. Continue Reading …
July 7, 2017 3:00 pm
“As a woman purchasing a new car, you always worry that the salesperson won’t treat you or respect you as much as they would a man making the same purchase.” Continue Reading …
May 11, 2017 3:59 pm
Whether automotive sales are hitting record highs or frightening lows, vehicle owners will always need repairs and maintenance. Continue Reading …
March 28, 2017 3:55 pm
In our final phase of the “Language of Closers” research, we looked at the words that engaged customers by shopper type. Continue Reading …
March 14, 2017 4:27 pm
As chronicled in the best-selling book and movie, Moneyball: The Art of Winning an Unfair Game, Billy Beane and his Oakland regime helped usher in a new era of player performance evaluation. Continue Reading …
February 15, 2017 4:47 pm
As chronicled in the best-selling book and movie, Moneyball: The Art of Winning an Unfair Game, Billy Beane and his Oakland regime helped usher in a new era of player performance evaluation. Continue Reading …
December 28, 2016 1:36 pm
by CDK Global
In our third phase of the Language of Closers research, we dove into the words that convert customers specific to the vehicle type. Continue Reading …
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