Mobile Service Advisor (MSA)

Mobile Service Advisor is a great solution for personalising and streamlining the check-in process.  Sales Advisors can meet and greet by name and check-in customers on the forecourt - removing queues at the service desk reception.

Transform your check-in experience
Good first impression
Offer your customers the best possible service. With mobile service on your tablet you can leave the service desk to meet and greet customers immediately upon their arrival.
Offer VIP treatment
Build confidence
As soon as the booking is identified, the check-in process is quick and simple. Seamless integration with the DMS means no re-keying. Take photos to document the condition of the vehicle to eliminate any possible disagreements at check-out.
No surprises
Budget with no surprises
Review the service history with the customer and discuss identified work in person. After this you can provide a quote for additional work and capture e-signature authorization from the customer.
Mobile Service Advisor creates credibility for your service process and also considers your customer’s needs in the inspection process.
Sami Hahtola, Skoda Service Manager
Autokeskus
MSA Features
Improve your vehicle check-in process using AutoMaster’s Mobile Service Advisor.
Boost customer experience
Engage your customers
Stand out by offering your customers the best service possible. The tablet is easy to carry along and helps you take care of all tasks related to the customers’ reception as they arrive.
Paperless workshop
Impulse the cost effective workshop
No more printing, no more waiting. Your customers can see the results of the inspection immediately on the display of your mobile device. With the price data imported from AutoMaster, you’re able to create a precise quote in an instant.
Seamless experience
Seamless experience in Aftersales
Mobile Service Advisor displays up-to-date customer data. During the inspection, it is possible to utilize the spare part, work and package price lists of AutoMaster, which means that the customer can be given an up-to-date and accurate quote. The entire workflow can be completed on the tablet, including presenting a quote to your customers for their authorisation.