Mobile Service Advisor (MSA)

Mobile Service Advisor is a great solution for personalising and streamlining the check-in process.  Sales Advisors can meet and greet by name and check-in customers on the forecourt - removing queues at the service desk reception. Vehicle condition can be captured with photos, so everyone agrees upfront. 

Tranform your check in experience
Good first impression
Make a good first impression by greeting customers personally and confirming their vehicle as received without paperwork.
Offer VIP treatment
Build confidence
As soon as the booking is identified, the check-in process is quick and simple. Seamless integration with the DMS means no re-keying. ustomers can be offered and select from a range of optional check-in extras and VHC reminder, as part of the check-in process.
No surprises
Budget with no surprises
To complete the check-in you can review the summary of work and service and consolidate it into a single quote that can be printed out for the customer. .
Mobile Service Advisor creates credibility for your service process and also considers your customer’s needs in the inspection process.
Sami Hahtola, Skoda Service Manager
MSA Features
Improve your vehicle receiving process using AutoMaster’s Mobile Service Advisor.
Boost customer experience
Engage your customers
Stand out by offering your customers the best service possible. The tablet is easy to carry along and helps you take care of all tasks related to the customers’ reception and vehicle entry check as they drive in.
Paperless workshop
Impulse the cost effective workshop
You can show the outcome of your check directly on the screen of the mobile device, and using AutoMaster’s price data you can generate an accurate offer in seconds. Customers are able to accept your offer by electrical signature. No more paper needed. more ecofriendly and cost effective.
Seamless experience
Seeamless experience in Aftersales
Mobile Service Advisor displays up-to-date customer data continuously. During the check-up, you can also use the price lists for spare parts, labour, and packages included in AutoMaster, which makes it easy to prepare an offer for the customer. Finally, the customer can check the offer on the screen and sign it electronically.