Predictive Service

Choose a smarter multipoint inspection process to deliver a customer experience that’s second to none. Utilizing the data of millions of repair records, applying advanced analytics and machine learning, Predictive Service can foresee potential service failures before they happen and increase your Service revenue opportunities.

INCREASE PARTS AND SERVICE REVENUE
INCREASE PARTS AND SERVICE REVENUE

Thorough inspections lead to additional Service revenue and higher customer satisfaction. 

IMPROVE EFFICIENCY
IMPROVE EFFICIENCY

Maximize Service Technician efficiency by identifying components with a high probability of failure. 

A SUPERIOR CUSTOMER EXPERIENCE
A SUPERIOR CUSTOMER EXPERIENCE

Build a greater level of trust with your Service customers that results in loyalty and repeat business.

PREDICTIVE SERVICE FEATURES

Enhance the current multipoint inspection process by utilizing built-in intelligence and providing additional inspection recommendations with the likelihood of failure for the specific vehicle in the Service bay

Neuron Built-In
Neuron Built-In

Our next-generation intelligence engine blends rich market data, leading analytics and artificial intelligence to create actionable insights that help automotive leaders make smarter and faster business decisions.

Quick and Easy Quoting
Quick and Easy Quoting

Advisors and Technicians can quickly and easily quote jobs with immediate access to pricing and real-time parts availability.

Preassigned Parts
Preassigned Parts

Quoted parts will be automatically preassigned to the repair order when a recommendation is sold, improving efficiency in the Parts department.

Available OEMs
Available OEMs

Currently available for GM, Toyota, Lexus, Hyundai, Nissan and Ford. Additional OEMs will continue to be added.

CDK Inspect UPGRADE
CDK Inspect UPGRADE

The next-generation interface for CDK Inspect is designed to boost efficiency throughout the inspection process. Predictive Service will only be available on this version of Inspect. Have questions about this cost-free upgrade? Contact your CDK Performance Manager or email CDKServiceUpgrades@cdk.com.

FEATURES
Do More With Predictive Service
Do More With Predictive Service
  • More Revenue Opportunities
  • More Revenue Opportunities

    Predictive Service looks at historical data from millions of repair orders and applies advanced analytics and machine learning to identify components that have a high probability of failure for a specific vehicle. Technicians receive automatic alerts, which helps streamline the inspection process and create new Parts and Service revenue opportunities

  • More Efficient and Knowledgeable Technicians
  • More Efficient AND Knowledgeable Technicians

    Technicians can improve efficiency by identifying components with a high probability of failure, within their inspection workflow. Technicians quickly become experts by benefitting from the insights of millions of previous service records

  • Streamlined Quoting Process
  • Streamlined Quoting Process

    Advisors and Technicians can quickly and easily quote jobs with immediate access to pricing and real-time parts availability. Quoted parts will be automatically preassigned to the repair order when a recommendation is sold, improving efficiency in the Parts department

    How Does an Advanced Inspection Process Create a Win-Win?

    Your customers want an exceptional service experience. You want to increase
    your revenue and return business. Predictive Service takes care of both.